I have got a developer instance - and logged but I only see "Asett Workspace", "CMDB Workspace", "Process Mining Workspace" and "Service Operations Workspace" but cannot Software Asset Management. I tried to follow this https://www.servicenow.com/com...
My organization has a license which is unlimited and the license metric is "Per Tenant" . For ELP, I manually prepare the ELP by taking the consumption from the app owner. On SAM Pro, I created the entitlement with "Resource Consumption" metric and ...
Hi All, Does anyone worked on SaaS integration for Confluence cloud. Whenever I'm trying to get oauth token ,a dialog box appears like " This app requires access to a confluence site which you don't have or dont have the permission to access"But I ha...
Hi GuysJust a quick question does anyone know if you plug-in say Microsoft 365 or Entra SS0 into SAM in a DEV instance will this eat up SAMP license allocations in Subscription Management incurring potential cost if going over allocation - also are S...
Hello SAM community, We have recently implemented SAM and we are getting installed software information from our hardware endpoint (server, Macs and Windows).Our goal is to detect if there is software that is on the devices that we are not whitelist...
Good Morning. I have a customer who is using SAM Pro - and is asking how they handle concurrent licenses. They have 2 licenses to a system - and can provide these licenses to 5000 users. The system restricts the users to only 2 at a time. Is there an...
How can a consolidated reporting (based on Parent Company) can be done in dashboard and reports in SAM and also at the department and Business unit level. Example: Parent Company A should be able to see a consolidated view of the license compliance r...
I need to send a communication from ServiceNow about the patch updates to the stake holders from ServiceNow. Is it possible to send?
We are setting up reclamation rules for the first time. We use Intune and JAMF. Did anyone find a way to gain last used date from Intune or JAMF?
Hi community, Hoping someone can help me understand a specific bit of functionality that is available for Major Incident Management in Service Operations Workspace. There is a Manage recipients button on the Communicate tab of a major incident.Clicki...
I was wondering if anyone is using a workaround for the scenario below? We have a number of records with the user field as (empty) in samp_sw_subscription. This is due to the licenses being held by non-user accounts such as email inboxes for meeting ...
I am seeing patch products on SAM workspace , there is no software models for it . How can i hide them from the workspace ?
Hi Team,We have low usage details for one IBM Product in cmdb_sam_sw_usage table and based on that we have created Reclamation Rule.But based on reclamation rule conditions, removal candidates record is not created. May I know the reason please?Below...
Hi guys, does anyone can explain me what are the main differences between Software Asset Management and Software Asset Management Professional? We have SAM Pro and my organization want to know several informations about softwares and licenses status....