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Resolved! How to use Product Model

There are various kind of Model class tables such as Software Model and Hardware Model. And you can directly choose Product Model which is the parent table when creating model records.When should I choose Product Model? It seems like it would be bett...

Koji Yanase by Tera Contributor
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  • 1 replies
  • 2 helpfuls

Reporting on Contract Cost History?

Hi everyone, apologies if this question is better suited for another forum. Does anyone have experience with reporting on Software Contract history? We've found that creating a new contract record for each period allows us to see how the contract has...

No Software Installations in Software Discovery Models

Hi,  In our instance for Discovery Models with Match Not Found status doesn't have Software Installations as related list inside Discovery Models, where as other Discovery Models are showing the installation records. I further checked regarding those...

Servicenow OAuth integration2.0 with Jira

Hi Community,while I'm trying get OAuth tokens from ServiceNow credential  Atlassian Jira it is showing following error..Can someone pls help me whether this needs to be checked from ServiceNow end or Atlassian Jira.   

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mahesh85 by Tera Contributor
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Disabling "License Under Management" on the Software Model.

Is there a way to disable this field to where it requires manual selection to activate when a new software model is created? Additionally, is there a way to mass turn off this field on already existing software models instead of having to go into eac...

ClayB by Tera Contributor
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  • 0 helpfuls

Update existing Software Entitlements using template

Hello, Would like to please find information on bulk updating 'in use' software entitlements.The samp_entitlement_import template states in the instructions that: "Note, if you want to update existing records, use the Update Template instead." Where ...

MarRey by Tera Contributor
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  • 2 replies
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relations between tables of SAM

I want to know the relation between software installation tablesoftware discovery model tablesoftware model tablesoftware entitlementsDiscovery maps and is there any metric to measure how much we have consumed the license for suppose if its a subscri...

Servicenow OAuth integration with Jira

When I'm trying to create connection for Jira OAuth2.0 integration..How can I get the cloud ID value that needs to be added in connection URL. 

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mahesh85 by Tera Contributor
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  • 1 replies
  • 1 helpfuls
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