Anyone explain the how does CAL Works in SAM? and why do we need this?
Anyone explain the how does CAL Works in SAM? and why do we need this? in which cases of scenario we required this CAL
Forum Posts
No Publishers are showing up after reconciliation
Hii am trying to place a purchase order in SAM Stimulator as it is not showing any publishers in License usage tabTried multiple ways but it is not showing the publishers as the further step is dependent on the current task please help me out on this...
Resolved! Report on Software Product End of Life or End of Service
Currently we have a report for "Software Model Lifecycle Report" which reports the EOL for the Softwares which have defined software model. Is there any way to list out all products from ServiceNow software content library and show the EOL/EOS for th...
Possible Import errors after importing Software Entitlements
Dear community, could someone clarify which of the 3 valid options are correct. I have read the following KB article already: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0854433 but is still not clear to me if the right ans...
Multiple software entitlement allocation through one catalog request
Hello Team,I have an one requirement where I want to allocate software entitlements to selected users from list collector through one catalog request.We are using procurement workflow to achieve this requirement/Is there any suggestion?Thanks in adva...
does the procurement catalogs and the SAM implemenation will be on the same instance or different ?
In SAM implementation , does the procurement catalogs and the SAM implemenation will be on the same instance or different instances ?
Resolved! Moving the user or device allocation from the retired entitlement to the new entitlement.
I have an entitlement with some user allocations that will expire in a few days. I’ve received a new entitlement with the same metrics. How can I copy the allocations from the expiring entitlement to the new one?
Can we see the REQs and RITMs on SAM workspace , just like we can see them in HAM(asset workspace)
Can we see the REQs and RITMs on SAM workspace , just like we can see them in HAM(asset workspace)?
Exploring the possibility of having one software model links to multiple software catalog items
Hi, We are exploring an idea to name software catalog items with an end-user-oriented approach. What we are thinking is instead of using the software license name as the cat item, we would like to use the application name that built by the software...
How does web based usage is calculated on SAM?
Suppose I have a license for a desktop software and I instead of using it in the desktop I have used the application on the web or I dont have the desktop license and I used the application on the web does this data gets stored in In any of the SAM ...
Users on software usage table are not getting updated
Hi Team, When the scheduled job runs daily, we need the users on the software usage table to get updated.There are some out of the box scheduled jobs and script includes in the Software Asset management scope to update the users. But they seem to be ...
ServiceNow SAM - File .exe discovery & software installation table
Hello, As an example, If there was a 'java.exe' file packaged with Oracle on a server and it hasn't been installed - Would ServiceNow still classify this as a Software Installation? I am not seeing that happen but just looking for advice on expected ...
Citrix License Server Discovery
Citrix License Server Discovery Fails , Citrix license server pattern failed in Identification section, and unable to find the exactable process lmgrd.exe or lmadmin.exe. Did anyone discover the Citrix License server for SAM PRO
How the installs are calculated
Hi All, Can someone please help me to understand the function of this "Installs" tab?
Xanadu SamPro changes for EOL
Can anyone summarize the main differences/advangates for EOL tracking/reporting/management in the Xanadu release in SamPro? Thanks!!
