Good morning! My team and I are running into an issue where some products with the same product name and version are being split up. I've narrowed it down to the product part number, however all the information matches between these products includin...
I'm trying to understand the reasoning behind this. the device is active. and there is no other explanation that I can find that advised why these are ignored installs. These are discovered via servicenow and not SCCM. These are all SQL Server.
Hi, We have implemented Salesforce CRM integration in our instance based on the docs: https://docs.servicenow.com/bundle/rome-it-asset-management/page/product/software-asset-management2/concept/integrate-with-salesforce-crm.html.We have set the defau...
Hi there,I'm trying to leverage the lifecycle part of the dashboard in the Software Asset Management Pro plugin in my Xanadu PDI, and activated "Activate all Software Asset Management Professional plugins" via the Developer Portal. However, after act...
Can someone please tell me if there is any information listed about setting up automated warranty with vendors in ServiceNow? Videos, articles? Thanks very much!
Hi, We are a hospitality company, and we sell access to the internet through various 'consumable' internet packages. We are struggling to identify an appropriate way of storing these records in ServiceNow. Initially we have though to extend the servi...
Hi, I have a software product / software model result that is reporting 7 licensed installs and 11 unlicensed installs after reconciliation. I have reviewed the software installation table and have validated a total of 18 installations. All installat...
Hello Everyone, While checking Software Asset workspace we need to understand how we can check from where (License Owned and License Required) License Usage is configured from. We need to check this because there are few records where the License Usa...
Afternoon allI'm looking for a bit of help or advice. I'm trying to create a report that shows our Contract numbers and the associated Software Assets covered.I can run a report showing just the contract numbers using ast_contractandI can run a repor...
The job is running daily. Is here a way to request a new execution to get fresh data from Microsoft? Which user profile is also needed for executing the job, is sam_admin enough?
Hi,I wanted to reach out to see if anybody has had similar issues with 'Agent Client Collector' installation on local devices.1st Issue: InstallationDespite being a domain admin, when installing the Agent Client Collector MSI I receive a pop up messa...
New into the role and this community and working out some long running gray areas. So counter intuitive title, because obviously discovery won't work on machines on an air gapped vault/scif. How is this typically handled and measured? My thought is t...
Hello All, The data in our Software Product (samp_sw_product) table appears to be too detailed or fine-grained. For example, we have over 4400 records solely for python. Is there a way to aggregate/consolidate these into few entries? Thank you
Hello Team, I need to implement a new feature in Service Now to identify the software models which is of Restricted use.Software installation optimization and removal (servicenow.com) Please let me know if someone implements this feature. I was think...
Software installation table has duplicates record with same installed on name, display name, source but with different versions. For e.g. SCCM they have duplicates records but different versions. They are having the lower and latest version both. Whe...
