M365 Multi-tenant integration

[Parul Chaudhary]

Hello Experts, @SrinivasRamanu1 

I believe multiple tenants for M365 can be integrated with ServiceNow but I wanted to understand if it's possible to create entitlement and possibly see subscription usage for each tenant separately in compliance dashboard or any other view?

For example:

Tenant X for M365 E3 - License owned: 100 License required: 100 

Tenant Y for M365 E3 - License owned: 40 License required: 40 

This is level of overview possible if multiple tenants are integrated. Also, is there any column in "User subscription" table for identifying which tenant assignment belongs to other than "subscription profile" name used while integrating. 

Thanks,

Parul Chaudhary

[dreinhardt]

Hi @Parul Chaudhary,

you could try the following:

1. create a new software model for each tenant, with the same properties as the ootb model has, which was created by the integration itself (please use the same DMAP), please keep the ootb model!

2. add a condition name 

3. add a subscription condition -> Subscription profile = Tenant profile

4. create entitlements (License Metric must be "User Subscription") for each tenant and link them with the correct software model 

5. run recon

Best, Dennis

[SrinivasRamanu1]

@Parul Chaudhary  @dreinhardt 

While I agree that subscription conditions could help solve this issue. We do have purchased rights table for M365 which provides the same information without any configuration and be used. Each subscription profile is a tenant so you can group by profile to get the purchased, assigned, available rights.

Table: samp_purchased_subscription_details_list

[dreinhardt]

Hi @SrinivasRamanu1,

really helpful, thanks.

But even so, this does not replace the currently rudimentary support of SAM Pro for M365 Multi-Tenant (Conditions only to separate). The workspace is the central point of SAM Pro and a SAM manager also want to derive these results from the workspace.

Any plan to move these details from the table into the workspace?

Best, Dennis

[SrinivasRamanu1]

Yes we are planning full fledged multi-tenant support.