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09-26-2025 12:42 AM - edited 09-26-2025 12:48 AM
Hi ,
I have a custom field called u_category with the custom choices, and I want to map that field choices on another instance to the OOTB field called category with its custom choices ..
same with sub_category as well
how to do it ?
can anyone please guide ??
thankss
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09-26-2025 12:48 AM
u_category custom field should have exact same choice value as that of category from other instance then you can directly map with the other instance OOTB category field
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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09-26-2025 12:48 AM
u_category custom field should have exact same choice value as that of category from other instance then you can directly map with the other instance OOTB category field
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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09-26-2025 12:54 AM - edited 09-26-2025 01:00 AM
as they are custom choices values are different to from the target instance
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09-30-2025 11:02 PM
if those are different then you will require script to map those
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Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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10-06-2025 05:48 AM
Hope you are doing good.
Did my reply answer your question?
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
