microsoft 365 subscription - sofware usage is not imported

fbelghait
Mega Guru

Hi,

 

   we have configured an integration with Azure Portal to import Microsoft 365 subscription and time usage. when running the 'sam-import 365 user subscription' the data is imported on the samp_sw_subscription table, when we run the 'SAM- Collect Microsoft 365 Usage' job,  i notice that the outbout message calls are successful (return message code=200) but zero data in the table sam_sw_usage.  the reclamation rule is the default one created by SNow.  

 

any idea what we are missing

 

Thanks for your Help

1 ACCEPTED SOLUTION

fbelghait
Mega Guru

solution found- The reclamation rule was deactivated,  just activated it and the connector start puting data in the software usage table

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1 REPLY 1

fbelghait
Mega Guru

solution found- The reclamation rule was deactivated,  just activated it and the connector start puting data in the software usage table