Hello Experts, I have a query regarding "Software Asset Management Professional - Subscription Unit v2" related. I want to get to know how actually this subscription works? In my use case, My company has purchased -4500 SU and I am currently showing ...
Is there a way to add additional categories in the CATEGORY dropdown in the Success Portal ?
Within Data Manager, I've established a Retire Policy complete with the necessary fields. Following the policy's publication, I initiated the scheduled job. However, I've noticed that within the active policy, the task hasn't been generated within th...
I'm trying to help one of my customers figure how to automatically create software reclamation candidates for an employee once they've departed the organization. As part of their departure, ServiceNow receives an update from Workday that marks the ...
Hello, We have a couple of cases where software can be over-allocated, and I am trying to understand the best way to document these entitlements. Example #1: A software product by publisher A uses a concurrent license metric group of 400 licenses, bu...
Hi All, I want to create Entitlement using Software Asset Workspace, I have filled the all the visible fields on forms and saving form, but getting the following error. Steps: Navigate to Software Asset Workspace -- > Create Entitlement --> Fill Form...
Hello,I am trying to understand what filters are in place behind the scenes for the "Unlicensed installs" metric on the License usage section of the Software Asset Workspace for a particular product. In our case, there is product I am going to call "...
I recently found a gap in the data coming in from the content services library. The product Microsoft R Open is the example I will be using. The content services is populating software product lifecycle data daily for other products and publishers. H...
Hello,I understand the value of having Perpetual entitlements and Maintenance entitlements associated to them, but I don't fully understand the use case for the combined Perpetual + Maintenance entitlements. Does anyone regularly use combined Perpetu...
Hello Experts, @Daniel Slocum I am trying to create software models for Autodesk publisher, but system is preventing and throwing an error " Publisher and Product Manufacturer do not match". I tested other publishers and for some reason I am not abl...
Hi SNC, I'm wondering how to connect discovered (SN Discovery & ACC) Software Products/ Models to CIs in the CMDB. I'm not referring to the CI that has the Software Installation, but e.g. Database CI hosted by a server. Should this be done via Asset ...
Hello, At work, we are running SAM Pro under Tokyo. I have a software installed, but not entitlements because we need to buy licenses. Is there any field that shows how many rights we need to buy based on hardware configuration of the server (this in...
Hello Experts, I am trying to upload SAP entitlement into my dev instance, but I am not getting the option of licensing> SAP Software Entitlements in theSAP Compliance and Optimization module. Below details I got on docs:ProcedureNavigate to All > SA...
Hello Experts, I am curious to know if the Content Service Library with SAM Pro is chargeable or free.I want to opt in for this service for my client, but the client has doubt about it. Even I have searched many docs and videos but not getting the re...
Asset model categories are not captured by the update set. I created the model category from here:Product catalog > Product Models > Model Categories > Newbut didn't capture by the update set.Please advise.Thank you.abrouf
