microsoft 365 subscription - sofware usage is not imported

[fbelghait]

Hi,

   we have configured an integration with Azure Portal to import Microsoft 365 subscription and time usage. when running the 'sam-import 365 user subscription' the data is imported on the samp_sw_subscription table, when we run the 'SAM- Collect Microsoft 365 Usage' job,  i notice that the outbout message calls are successful (return message code=200) but zero data in the table sam_sw_usage.  the reclamation rule is the default one created by SNow.  

any idea what we are missing

Thanks for your Help

[fbelghait · Accepted solution]

solution found- The reclamation rule was deactivated,  just activated it and the connector start puting data in the software usage table