Microsoft SaaS Integration - Bringing in values outside of User License Data

[Kyle Shanks]

Hi All,

We've established an OOTB SaaS Integration with our Microsoft Office 365 Portal and our ServiceNow Instance (Washington D.C. Release)

We have User license data flowing into our Software Subscription Data, but our Microsoft Admins were curious if we could also utilize this integration to bring in additional fields from the Microsoft Portal such as

The Mailbox size attached to the User's account

The Last User Action Date

OneDrive Size

These fields and some are available within the Microsoft 365 Portal, but they'd like to utilize ServiceNow's Oout of the box reporting capabilities. Has anyone attempted this or believe this is feasible?

[dreinhardt]

Hi @Kyle Shanks,

of course it's possible. To get more insights about the M365 REST integration, please take a look into the REST configuration itself, starting from the integration profile. The mentioned endpoints are default by Microsoft and available in the docs, as your admins already mentioned. It's not recommended to extend the ootb profile, you should establish a new REST message and import the data as part of a separate integration/flow into the object you need it.

Best, Dennis