I need to make some reports that list the installations of any given software model grouped by the operating system of the computer they are installed on. I might be looking at this wrong way, but in the Software Installation table, because the insta...
Hi, Is there anyone who have an experience of Workspace One integration? I am using Workspace One to manage inventory of smart phone and would like to integrate with ServiceNow to load the inventory into CMDB. Please share with me the steps of integr...
Hi, I'm adding/creating custom software model/publisher for configuring SAM. Even after running reconciliation I'm not able to find the new added publisher in License workbench. It's not reflecting. What should I do to get the publisher reflected in ...
Hello, I am wondering how the software installation table is updated after the records are brought in from discovery..(cmdb_sam_sw_install) It appears if I delete a CI, then the software installations tied to that record are also deleted. So there is...
Hi SAM Experts, CC: @Benjamin "Ben" Forrest We have started implementation of SAM for a client, and for the first entitlement import in DEV instance, there are a lot of missing Publisher part numbers. It has only 7700 records as opposed to expected ...
Where can I find the last scanned date for an asset in ServiceNOW (NewYork) when the asset has been discovered by SCCM? In a previous SAM tool this was always available and easy to find but being new to ServiceNOW I can't find the date. This is the ...
Hi, We have PPN number entered so model got created but as per Discovery map selected in software model table software installations are not getting selected from cmdb_sam_sw_install table. What are the best practices to assign the installed softwa...
Hello, I am new to ITAM module. Please help how to implement the below requirement. I want to create CI from asset and create asset from CI for only Computer class in a bidirectional way but need to prevent any other CI to create from asset but asset...
Hi, @Daniel Slocum There are named user licenses for Oracle and othe rpublisher. What does it mean? I can understand licenses are specific to user then where to mentioned those user details. Need understanding on this license metric. Regards, Nick ...
What triggers the value for Software Model.Lifecycles Generated to flip from FALSE to TRUE? There is no discovery map for the particular SW Model I am looking at and no Publisher provided Lifecycle data either. I have manually created Lifecycle recor...
Hi ... what would be the best approach to bulk importing assets for an existing Maintenance Contract? Is the a template I should use? If yes, can someone share? I have about 500 assets I need to add to a maintenance contract and I dont think I shoul...
Looks like someone uploaded them as products and now they show up in the license workbench as out of compliance software. It looks like I need to create entitlements which looks like I am creating custom new products. So once entitlements get create...
In SAM Pro: Orlando there are License Key records related to a SW Entitlement. This allows for a 1:1 allocation of a license key to a User or Device. My question is around what to do with volume license keys where a single key allows rights to alloca...
HI All, is there a way to add the warranty of an asset? thanks, Joe
Hi, We have SAM Professional plugin enabled in our system and our client has a requirement to create software entitlements via a REST API call to a third-party tool. I am getting the data from the integration in JSON format and want to utilize the OO...
