Hello, Say I want to create a new computer asset in the ALM_Asset table and create another computer asset directly in the ALM_Hardware table. What's the fundamental difference between these 2 tables? A computer asset created in the ALM_Asset table d...
As per the docs here, ServiceNow is giving an option of creating a PO once a user places an order for a Hardware/Software. Question is, does this design/flow make sense in real world? If a user places an order for Hardware/software, the user would wa...
There is a field in the Software Model table labeled Software Category. The Product documentation's description is "a category name for grouping software with similar characteristics." I am trying to understand the purpose of this field. I know its ...
Hi, I created 1 custom table, in that I have created 3 fields- 1. Asset tag 2. serial no. 3. File attachment, for testing purpose I have created 2 records, I want to copy that attachment(with respect to same asset tag record on asset table) and attac...
Kindly confirm if software model lifecycle and software product lifecycle are different? If yes, what is the difference?
Is it possible to add additional software model lifecycle phases ? If yes, what are these known as ? Kindly confirm
We have a requirement to auto approve a contract approval if the approver is a specific person. I added an if activity to check for the user, if not it goes to the default approval user activity, if yes then it goes to an auto approval activity. To...
Hi, I am trying to find some good documentation about the workflow mentioned, but can't find clear documentation about all the steps that have to be taken (and then I am talking about the tasks, request items that you have to follow to loop through t...
In the past, the harvesting of the software license key has been a sore point when performing software reclamation. The key is vital to the reuse of the software and many organization did not capture this artifact when they were handling software pu...
Hi all, We were tracking about 250 software models with entitlements in SAM then upgraded to SAMP and have been struggling to get it to work as designed. I understand that ideally you would create entitlements via PPN, but we are having issues unders...
The software along with publisher part number are available in the content library of ServiceNow but during the import of entitlement, the software model is not getting picked up in our instance. Also, the publishers and software models are not showi...
Hello Experts, I see VMware discovery probes are inbuilt in ServiceNow discovery and the details are pulled into several ServiceNow tables. I am specifically looking forward to understand which table should we consider to conclude which VM is hosted ...
I am current getting this banner when i create Entitlement, has anyone been getting this? and do you know how too fix it?. You are creating an entitlement for a subscription product that has no integration profile defined. You will not be able to tra...
Hi, We had created asset of headset with quantity 4 and 1 got consumed, now im trying to add that one asset back to stock which im unable to do. how to increase the quantity of assets if it get back to asset. If the asset in consume state we can use ...
Looking for a way to tie a Service Request to an Asset. Use case - As part of onboarding, a service request will be created and the asset will be assigned to the user. Need to link the Asset and the REQ/RITM.
