We are trying to pull a list of all software installed in our environment and are having difficulties. Is there a way to pull this list without it pulling each install instance? We have tried exporting the software installations and manually removing...
Hi all, I know how to access the Software Installations table by typing cmdb_sam_sw_install.list into the Filter Navigator however to ease this effort is there any way to add Software Installations as a module that can simply be searched as "Software...
Assuming you are implementing Discovery, do you first create the Assets first which inturn create the CI using OOB business rule ‘Create CI on Asset Insert’ and then let Discovery update the remaining CI attributes? or Do you discover the CIs using ...
Today users are creating CI's manually in the instance and there are duplicate CIs because of that. We want to restrict creation and allow only updates. We are looking for alternate way - something like creation of CI via Catalog item or writing a Bu...
Dear Fellows, We implemented the SaaS Salesforce integration in DEV and in UAT and it worked well, however in PROD the job is failing with the error: Error: sObject type 'Organization' is not supported.Response Received: {"message":"sObject type 'Org...
Software Entitlement Import Template - I can add an additional field call Tax % to the template and the import process will accept it even though it is not part of the template. I can't however do that with Hosting type field or other fields like IT ...
I am trying to understand what process marks software installations in the software installations table as not active, where the attribute 'active_install' is set to false. What job/business rule handles this, does anyone know?
Hi all, As a Model Manager, I want/need virtual devices not to create assets so that we do not have assets for virtual CIs. For the above, I have created a BR on Hardware Model table to run before Insert/Update with the conditions:Display name contai...
Dear All, We are trying to pitch ServiceNow SAM Pro to one of our clients, but ITOM is not implemented in their environment. What is the best possible way to pitch ServiceNow SAM? Regards, Abhishek
Hello! Not having an issue just looking for guidance/recommendations on best practice. We currently have our Asset Management Team fulfilling Hardware configurations and deployments, however the problem I am seeing is Items that get sent back as they...
which feature provide the data for Publisher information such as general availability and end of life dates.??????
In which stage of the ServiceNow Implementation Methodology (SIM) is the purpose to define processes and requirements for engagement and finalize delivery plan and user stories?
Hello, One of our customer wants to use 'Snow software' to discover their Infra and Software details. They told that using Snow software tool, they can maintain both Hardware and Software information. But we want to pitch in 'Discovery and SAM PRO' s...
After finishing the SAM Implementer certification and 15 years in the industry, I can't seem to grasp a fundamental compliance concept in SAMPro: Why can't the entitlements automatically cover the used rights (consumption) without needing to allocate...
I requested that the "Activate all Software Asset Management Professional plugins" plugin be activated on my development instance. Unfortunately, The plugin was not activated. I received an email notification to report this issue to the ServiceNow De...