Missing SAM Workspace Plugin in PDI: Xanadu Release of ServiceNow

[AakashG3443]

Hi Folks, 

Hope we all are doing well.

After successfully spending a wonderful time with other releases of ServiceNow, I tried to look at the new and latest  release (Xanadu) of ServiceNow for Software Asset Management. But unfortunately, I found that the Heart of SAM Pro is missing in the latest release of ServiceNow in PDIs. Yeah, you guessed it correct, I am talking about SAM Workspace for which I am unable to find the Software Asset Management Playbooks and Guided Setups Plugin (sn_sam_playbook) in an Application Manager or Plugin Store in PDIs.

I would like to Request ServiceNow Community's Folks to have a look at this challenge/issue once and propose their solutions to get it resolved.

Regards

Aakash Garg

ServiceNow Developer

[dreinhardt]

Hi @AakashG3443,

I can confirm this issue. With reference to the Xanadu documentation Components installed with Software Asset Management Professional (servicenow.com), the following two plugins are only for releases prior to Xanadu. Looks like the provided plugin is not correct configured. Do you know anyone to contact or just a Support Case to ask for support.

Activate all Software Asset Management Professional plugins (com.sn_samp_master)
-> This plugin is for releases prior to Xanadu. Loads the following Software Asset Management Professional plugins in one step

Software Asset Workspace  (com.sn_sam_workspace)
-> This plugin is for releases prior to Xanadu. Required to use the Software Asset Workspace, the new user interface of the Software Asset Management application.

.

Best, Dennis

[dreinhardt · Accepted solution]

Hi @AakashG3443,

I've found a way to install the missing workspace with the help of a background script!

Solved: Re: Activate plugin via script / automatically - Page 2 - ServiceNow Community

//Partial Version
//you can check following URL to see if the work is finished. 
//It is finished when the completion time is set and the percent complete is 100.
//<instance>/sys_execution_tracker_list.do?sysparm_query=name%3DPlugin%20Installer

var plugins = [];
plugins.push('com.sn_sam_workspace');
var main = new GlideMultiPluginManagerWorker();
main.setPluginIds(plugins);
main.setProgressName("Plugin Installer");
main.setBackground(true);
main.start();

Best, Dennis

[AakashG3443]

Hi Dennis,

Good Day!

Thanks for sharing this approach. I followed the same and got the SAM Workspace Plugin in my PDI.

As, This is an alternative way to install any Plugin. Therefore, I still want ServiceNow Team intervention here to take it up and resolve this issue for Xanadu release.

Regards

Aakash Garg

ServiceNow Developer

[zack_womble]

worked, thank you!