Hello ServiceNow Community,
I hope this message finds you all well. I'm still relatively new to using ServiceNow, but I'm learning quickly and excited to explore its capabilities further. Recently, I stumbled upon a configuration in our ServiceNow instance related to Software Models that has left me with some questions, and I'm hoping to tap into the collective wisdom of this community for guidance.
In our instance, each Software Model has several attributes, including "Name," "Product," "Title," "Short Description," and "Display Name." The "Name" field seems to be set as the default for naming software models, but I've noticed that if I use the "Product" field, the names are normalized, whereas they are not if I use the “Name” field. Furthermore, I've encountered an issue where I can't edit the "Product" field in-line when viewing my list of Software Models. To edit it properly, I have to navigate into the form for that particular model.
Here are my specific questions:
Naming Conventions: Is it a best practice to use the "Product" field for naming software models? What are the advantages or disadvantages of using "Product" versus "Name" for this purpose? Are there any implications for reporting or other processes based on this choice?
Inline Editing of "Product" Field: Is it normal behavior that I can't edit the "Product" field in-line, or is this a configuration issue specific to our instance? If it's a configuration issue, any insights into how I might address it would be greatly appreciated.
Data Organization: From your experience, how should this information ideally be organized within ServiceNow? Are there any recommended best practices for structuring Software Model data to maximize efficiency and usability?
I would be immensely grateful for any knowledge or insight that you could share regarding this matter.
Thank you in advance for your assistance and expertise!
@AskingMammoth For naming convention, Software Model uses the "Display name" (cmdb_software_product_model) which is a calculated name based on Publisher (core_company), Product (samp_sw_product), Version and Edition. In the classic UI, you can still edit the version and edition once the software model is saved.
In the new software asset workspace, these fields are no longer editable once the software model is saved.
We don't use these fields right now: Title (shows as Deprecated in ServiceNow so I recommend not using this); Full name; Name (matches the Display name and is editable in the list view but doesn't update the actual software model so I don't recommend using this).
Note: You can only create a software model if the product is existing in ServiceNow (refer to samp_sw_product). You can create custom product (samp_custom_sw_product) if you want to add a software model right away.
Hope this helps!
