No sync in license data between software entitlements and Subscription management

[dvass0107]

Folks,

We are implementing SAM pro afresh. 

Our Org bought and implemented SAMpro couple of years back along with discovery and other 3rd party tools. But recently they found they are not getting the ROI on the investment due to improper implementation by the previous team or whatever the reasons.

They asked now to start afresh, they stopped ingesting data from all the tools and start entering data that is critical and important. Once they find the application is stable , they want to start the Discovery and other applications.

Thanks for reading the intro patiently, here is the issue

I have removed all the software entitlement data and cross checked with subscription data, but it is not matching.  SAM pro is showing over allocated.

I read the docs and found Entitlement removal and user allocation are distinct processes within ServiceNow's SAM and Subscription Management. 

Here I need help, how to make them in Sync. Please guide me in solving this problem.

Regards,

Srinivas

[dvass0107]

Hi dbook,

I have been following the above instructions and going thru SW installation table.

There I found lot of records without publisher name. Will this be an ideal issue to solve the sync with subcriptions?

[dreinhardt]

Hi,

please check the note on Page 3 above the table. The software installation table is one key aspect for SAM Pro in combination with the ratio mentioned above.

 Did you removed all software install records as part of the cleanup?

 Best, Dennis

[dvass0107]

Yes, I have removed all the data from Software Installation table