Not Licensable Discovery Models showing up as unlicensed installs in License Position Report

BradP-InnoSolv
Tera Expert

Issue:  Software model in License Report showing as non-compliant when many licenses were available.  The non-compliant SW was related to a disc model that was set to not-licensable.

 

Solution:
Solving required setting the relevant not licensable disc models to Licensable, running reconciliation, then set them back to not licensable, run reconciliation again.

 

This has occurred more than once. Anyone seen this before and/or know the root cause?  The primary concern is that there is no way to easily detect this bug unless it is obvious the system is showing the wrong compliance status.  

2 REPLIES 2

SrinivasRamanu1
ServiceNow Employee
ServiceNow Employee

Please send us an email, we can check together

I will once I have a new example to share.