Sam module activated without sam
Hi All, My demo instance seems like wierd. I didn't install sam plugins but sam module is activated. Does installing another plugin activate sam module?
Forum Posts
How to add an choice using the serverside script?
Hello! Iam new to Servicenow, I have one requirement that i have one field called software name which was an choice list type that also i have another field called other. when the other field was filled that i want to add these field value to the cho...
How to send incident email notification to the owner of Application service in service mapping.
Hi All,Do we have any OOB feature to send email notification to the OWNED BY user of any SERVICE MAP in Service mapping. I have checked by creating one incident on window server CI, which is part of one application service map and I could not see an...
Resolved! How to change my header background color even tho I have put in the values in the UI16
Dear experts, I am facing a problem where I can change my UI Banner image but not the colors of the background and others even tho I alr selected the desire colors that I want for each cateogry in Basic Configuration UI 16. How can I do so?
Software Model Condition based on presence of 2 applications
Hi, Is there a way to create a condition in a software model that would only include or exclude machines where both Microsoft Endpoint Configuration Manager Client AND Cloud Software Group, Inc. Authentication Manager are installed?
My risk event response template is not working. The approval rule based on shows none.
Dear experts, When I want to set up my approval fields for my risk event in the risk event response template, the approval rule based on does not function properly when I chose the event type and subtype, I changed the field value previously before i...
Resolved! Inconsistent Reconciliation Results
I am seeing inconsistent reconciliation results, in this case Adobe software. I have a pair of installs for Adobe Systems Character Animator CC 2023. One install shows Minimum Viable Software Model = Adobe Systems Character Animator CC while the oth...
Resolved! Suites and Entitlements
Just started using SAM in Rome and I want to collate a number of components under the suites option. My question is simple (I think) does the licencing Entitlement only have to be associated with parent software model of the suite or does it have to ...
Software Asset Management - Asset Model
Hi There;Any document to support how SAM defines Currency for various Software Asset' Cost ?Thank You!
SaaS Integrations
Maybe I'm missing something but I added the demo data for SaaS Integrations, and I can see that all of the integration details as far as the connection goes are populated, however non of the tabs such as subscriptions, software models, etc show any d...
Integration of Microsoft Copilot Usage Reports into ServiceNow
We currently have an integration set up with Office 365 , where we are receiving usage reports for few Microsoft products into our ServiceNow table “samp_sw_o365_usage_report.” We are now looking to implement a similar integration to capture usage re...
Resolved! ITAM Community
In this webinar, Webinar: Getting Sassy with SaaS Optimization - ServiceNow Community, it indicates that you can submit ideas to the ITAM Community. Does anyone know How do I get to the ITAM Community?
Personal Instance is Offline
Hello Team, I have refreshed my personal instance many times from yesterday but it is still offline. I do not want to release the instance due to data and already installed all required plugins . Your assistance to again activate my instance is high...
Facing error while Integrating with Slack for SaaS license management
Hello Community,We are Integrating Slack for SaaS license management and using this document on ServiceNow: Integrating with Slack On Outbound HTTP log it is showing this error message: {"Errors":{"description":"non_org_teams_only","code":400}}Could ...
ACC-V payload not returning a useable Logged In User value
We resolved the initial issue of ACC-V not returning any values for "logged_in_users" XML in Enhanced Discovery payloads by changing the Agent Client Collector service to run as "Local System". Our issue now is that the value being returned is of the...