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Service Graph JAMF Integration

Hello Experts, I would like to get opinions on how other experts have handled the below mentioned use case: Use Case Details: 1. With Service graph JAMF integration with ServiceNow, software installation records gets onboarded into platform.2. Now sa...

shloke04 by Kilo Patron
  • 436 Views
  • 1 replies
  • 0 helpfuls

Agent client collector-OSQUERY comes with ACC in bundle

Hi, I downloaded ACC and osquery.msi separately to fetch assign_to and last usage of Software for software remediation action.I want to understand license implications on downloading osquery as a software on local machine (EUC). Is there any license ...

Use of "Old Status" and "Old Substatus" fields - Anyone Using

Is anyone using the "Old Status" and "Old Substatus" fields in ServiceNow Asset Management?  It would make reporting much easier if this is an easy implementation.  What are your positive or negative experiences with this?   Thanks

SkipperJim by Kilo Contributor
  • 799 Views
  • 3 replies
  • 2 helpfuls

Bulk update in sampro

Hey Experts, I want to load a list of users, Its for Aha licenses I don't have a PPN, also in the template i have i dont see an entry for "Assigned To" which is meant for the user to whom the entitlement is to be allocated. Can i edit the template, h...

Installing SAM Workspace in Vancouver

Hi All, Software Asset Management Professional is already installed in our instance. I checked the Asset Management Playbook and Guided Setups but it has compatibility issue.I have checked this on the application manager but just wanted to know how w...

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Rairai31 by Giga Guru
  • 470 Views
  • 4 replies
  • 1 helpfuls

How to deactivate auto number creation

@Ankur Bawiskar  @Community Alums @Sohail Khilji   @Maik Skoddow  or anyone please helpHow can I disable auto creation of Unique number value whenever the record is created as I want to utilize the field for custom value  

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ARAVINDA11 by Tera Contributor
  • 637 Views
  • 4 replies
  • 0 helpfuls

Resolved! Download Smartsheet Subscription information

I am attempting to integration SAM Pro with Smartsheet to download subscription data. I followed the instructions below but the job fails consistently with a 403 error. I have open support tickets with both ServiceNow and Smartsheet, but have gotten ...

JAMF Integration setup not working

Hi, Im having issues setting up the Service Graph Connector with our Tokyo instance.Apparently JAMF doesnt support basic auth anymore, but all doco and guided setup talks to basic auth.When I try to run a test load of 20 records, I get the following ...

edjhefford by Tera Contributor
  • 922 Views
  • 3 replies
  • 0 helpfuls

Create New Entitlement widget is blank

We recently installed SAM Playbooks and Guided Setup and SAM Workspace.  When attempting to create entitlements through the Workspace, the 'Create New Entitlement' widget is empty. How do we resolve this?  

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k_whelan by Tera Contributor
  • 610 Views
  • 2 replies
  • 4 helpfuls

Software packages in chinese and russian language

Hi folks,we've have few records in software packages table in chinese and russian language.and those records are not created manually.where can i find the source for these records ?

Community Alums by Community Alums  
  • 258 Views
  • 1 replies
  • 0 helpfuls

Restrict if any field value starting with apart from 7

@Ankur Bawiskar  @Community Alums  @Sohail Khilji @Maik Skoddow , Guys please help meIn a field I will be having series number starting with 7*Example745678697789 if field number starting with 7 series then only record should be created if not it sho...

ARAVINDA11 by Tera Contributor
  • 388 Views
  • 3 replies
  • 1 helpfuls

Software Install condition on SAM for Servers softwares

Hello @peterikeda1  I wanted to use the software install condition for licensing SQL Servers on certain machines. Sometimes, we need to account license for SQL Server Enterprise at ESX host level (as it provides unlimited licensing when licensed at h...

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