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SAM - SAP Publisher Pack Integration Error

Hi guys,We are currently implementing with our client the SAP publisher integration for Software asset management, we have been following all the documentation offered by the platform as well as this article KB0813999. We have the latest version of S...

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AlvaroDono by Tera Contributor
  • 598 Views
  • 1 replies
  • 0 helpfuls

How to manage Software bundled with other publisher's software?

I have software installed in my environment, that is licensable software from PublisherA. However we never purchased licensing for it because is it packaged and installed with software we did purchase from PublisherB. Effectively PublisherB pays Publ...

Brigham by Tera Expert
  • 1353 Views
  • 2 replies
  • 1 helpfuls

Microsoft 365 Enterprise E3 Suite Configuration

Hi, I have the following Situation. We do not have M365 E3 as a product in the Admin Portal.We just have Office 365 E3 and EMS E3. I set up the Software Model so that EMS E3 and Office 365 E3 are mandatory for the Suite. It works well despite for som...

KayT by Kilo Contributor
  • 1028 Views
  • 1 replies
  • 0 helpfuls

Best methods for sam integration ?

In SAM implementation we want to integrate ServiceNow  with AWS / Vmware/JIRA  for this what would be the best method  . Is it using service graph connectors or do we have any other methods better than using service graph connectors ?

Disable auto-calculation for certain Custom Metrics

Hello forum, I have some custom metrics that would work better if the auto-calculation for the total cost in the entitlement could be switched off or skipped. Is this possible?To give you more information: these entitlements are usually sold as packa...

G4P3 by Tera Contributor
  • 490 Views
  • 1 replies
  • 1 helpfuls

Resolved! How to manage user based license in sampro

Hello team, I have created one entitlement with PPN for visio online, now as per PPN the license metric is user based license. When i run reconciliation my visio online unlicensed installations gas no effect of this entitlement but when i changed it ...

PriyankaAng by Tera Contributor
  • 2030 Views
  • 3 replies
  • 1 helpfuls

Resolved! Link multiple entitlements to one software model.

Hi Experts, I have a requirement wherein I need to link multiple entitlements to one software model automatically. I have enabled "Automatically create software models for all 'licensable' products" and "Automatically create software models for all '...

KajolM by Tera Contributor
  • 896 Views
  • 4 replies
  • 1 helpfuls

Automatic creation of software model

Hello Everyone, We recently enabled automatic creation of software model for "Not - Licensable" product type and post that we see that software models are being created for Patch, Child & Drivers too which we don't actually want to manage. Is there a...

Software Entitlement for Visual Studio

Hello, I am creating entitlements for Visual Studios.  Visual Studio has rights to access Azure DevOps.  Visual Studio comes with a Azure DevOps Server license and Azure DevOps User CAL licenses.  How would I document this?  Would it be a Suite Compo...

Brgillen by Tera Contributor
  • 522 Views
  • 1 replies
  • 0 helpfuls

Check usage of Web Application like MIRO

Is SAM capable to check if a user is using web-based applications like Miro. I cannot get the data with the SaaS spokes. The use case is that some users create their own accounts with a credit card. I want to know who is using a browser based applica...

Reconciliation on custom table 'Region'

Hi,  I have a client who wants to reconcile and report based on a custom table called 'Region (u_region)' which is populated with countries and groups of countries like Europe, Asia, etc. So, there are not using the OOB table for Regions. I have adde...

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Kenneth3 by Tera Guru
  • 504 Views
  • 1 replies
  • 1 helpfuls

Resolved! Software Asset Management - Playbook for SaaS integrations

Hi experts, I have installed both sn_sam_saas_int and sn_sam_playbook plugin in my customer's instance.Could you please let me know how and where can I view the playbook UI in the instance? Regards,Kajol

KajolM by Tera Contributor
  • 1172 Views
  • 3 replies
  • 0 helpfuls
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