Process to remove subscription users and subscription profile

andynewey · ‎07-01-2025

Leading on from other Adobe post, we have a set of users that we moved from their VIP agreement to our ETLA. Both agreements had their own Subscription profile and user download. The VIP agreement has ended but the users and profile remain consuming subscriptions, these users are now consuming two subscriptions. What are the correct steps to remove these users listed against the VIP subscription profile and remove the VIP agreement profile?

dreinhardt · ‎07-02-2025

Hi @andynewey,

as long the user details are available in the tenant and the tenant is reacheable, SAM Pro will import the data everytime.

- Remove the user from your tenant list, this will remove the subscription from SAMP

In your case, I would recommend to (agreement ended and integration is no longer required)

1) Disable the integration in SAM Pro

2) Remove all users from for this tenant from the user subscription table

3) Remove the integration

Best, Dennis

Should my response prove helpful, please consider marking it as the Accepted Solution/Helpful to assist closing this thread.

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SANDEEP DUTTA · ‎07-01-2025

Hi @andynewey ,

You need to open a Support case with ServiceNow , also, check with your ServiceNow Account Executive.

Thanks,
Sandeep Dutta

Please mark the answer correct & Helpful, if i could help you.

dreinhardt · ‎07-02-2025