I am trying to make sense of reconciliation results for a product called Office Timeline, within my Quebec instance. We have 154 active subscriptions for this product, and SCCM is reporting 194 installations. However, the License Workbench indicates ...
I want to implement SAM Pro module in ServiceNow from the scratch. Please provide the steps/document/link that can help in this activity.
My company has an instance of ServiceNow that has Software Asset Management Pro. However, for security purposes, we are not allowed to opt into the Content Delivery Service. I was told that I can import the normalized software library data. I foun...
Hi, I would like to import bulk assets from excel into ServiceNow for which I have created Hardware Models. Now I am not sure which table I should use for importing it. Direct import on alm_hardware: If I will import data directly on alm_hardware tab...
Hi there, I am trying to figure out how "Source requests from local stockrooms" needs to be configured. Is is a new feature available from Quebec. I have set the property glide.asset.procurement.sourcing.local_stock_transfer to true, which gives me t...
Hi All If I want to manage mobile devices in CMDB, is there a specific table under base Configuration management table where mobile devices can be managed?
Inside Catalog Tasks, i am not able to find Source Request button there to create purchase or transfer orders. I have checked UI Actions also, it is active there and displayed on form action menu but still i am not able to find it.
What is the best approach for addressing use cases where there are ESX hosts running Windows Server VMs? It seems that because. during compliance calculations, the VMs are looking for a Windows Server or Hyper-V physical host (not ESX, where Windows ...
Hi, In SAM professional, when a software gets uninstalled on a machine, how it works with regards 'Software installation' table and reconciliation. Thanks shanks
Hello SNow Community, sorry if my question has already been answered but couldn't find any help while searching these forums or otherwise. We are trying to migrate using ServiceNow's asset management but have a few hurdles along the way. One of the...
Hi I have created a software model using the below details ; Product Name - Vision Online Edition - Plan 2 However, all the software discovery model have been normalized to Product - Visio Version - 2016 Edition - Professional Due to which i might ...
EDIT: Okay so I tested it on a developer instance and it works just like in my instance so this is OOB behaviour and possibly intended? Is there a way to fix this? Hello ServiceNow Community, I have an issue I just cannot fix. Configuration Item to...
hi I need to calculate No of days the state of asset is in IN Stock? As an Asset Owner/Manager I need a list of assets in stock and the number of days it has been in stock. I will know when this is complete when a list can be viewed of assets in sto...
I have a software title that allows an unlimited number of software installs. What is the proper way to set up software entitlement/model to track this? I would rather not enter a random number of software licenses. Thanks!
Hi Folks, One of my Asset users is getting an "HTTP status: 404" error whenever they attempt to update assets on [alm_hardware]. Despite this, the record does update for them, but this error occurs as well. Any thoughts on what may be causing this? ...
