ServiceNow Plugin Activation is getting Failure
I am trying to install "Software Asset Management Professional" plugin with demo data. But it's getting failed every time. Can anyone please help me on this.
Forum Posts
SAM Pro Model issues with Normalization
Hi all, Does anyone know how to troubleshoot software model issues? In a perfect world, the models would have been created when entering the entitlement, but we already had over 500 models before implementation of SAMP. When we implemented (2018), we...
Resolved! Software Entitlements - Active rights and allocations available
Hi, Would like to know what does "active rights" and "allocations available" actually mean in software entitlement. I already have the doc definitions available, but not exactly clear with the functionality/calculation. How these are calculated? Wha...
Resolved! Reference qualifier for model_id is returning models with no category
Can anyone explain to me the reason for these two lines which appear in the Script Include ModelAndCategoryFilters? // when creating a CI, we always allow models with no category var refQual = 'cmdb_model_categoryISEMPTY'; Our problem is that we are...
Software Installation vs Software Discovery Model
In the SAM implementation course it mentions the following: "If a Software Installation record matches a record found in the Software Discovery Model table, then the Software Installation table updates the software discovery model record." If the...
Resolved! Service Graph Connector for SCCM - Correlation Id Problem
Hi We deployed the Service Graph Connector for Microsoft SCCM. After completing the setup we executed the Computer Identity scheduled job. However we noticed Correlation id, in the Computer table, was not populating although the resourceid field in t...
Resolved! Adobe Sign per transaction license metric
I encountered a problem dealing with the license for Adobe Sign. SaaS integration is bringing user subscriptions, and the entitlement is having only user subscriptions (alongside per user, and per device). However, the actual agreement is Transaction...
Resolved! Best Practice for Hardware Models with Multiple Model Numbers
My organization is in the process of trying to get our existing hardware models to be in line with the hardware models we get from SCCM, and I as I have been reviewing through the hardware models we get from SCCM, I've noticed that certain hardware m...
Resolved! Track consumables as assets but keep as consumable
Greetings, Our client has requested a capability that I cannot seem to wrap my head around. We are developing a system that links Requests, purchase orders, transfer orders and assets to a parent project. The relationship for projects to all the li...
Looking for test case/test scenarios for SAM Pro
Hi, Looking for test case/test scenarios for SAM Pro. Please share if you have it. Thanks!!
Resolved! Differentiate HAM Classic vs HAM Pro functions
In regards to specific Hardware Asset Management functions in ServiceNow, how do I differentiate if specific things are doable in the classic vs the Pro plugin? Other than noticing the hamp table name in the link...? Say I want to create a hardwar...
ALM_Asset vs ALM_Hardware?
Hello, Say I want to create a new computer asset in the ALM_Asset table and create another computer asset directly in the ALM_Hardware table. What's the fundamental difference between these 2 tables? A computer asset created in the ALM_Asset table d...
Resolved! Software Category on Software Model Table
There is a field in the Software Model table labeled Software Category. The Product documentation's description is "a category name for grouping software with similar characteristics." I am trying to understand the purpose of this field. I know its ...
Copy attachment from one table to another table
Hi, I created 1 custom table, in that I have created 3 fields- 1. Asset tag 2. serial no. 3. File attachment, for testing purpose I have created 2 records, I want to copy that attachment(with respect to same asset tag record on asset table) and attac...
Software product/model lifecycle
Kindly confirm if software model lifecycle and software product lifecycle are different? If yes, what is the difference?
