Publishers not showing on License usage view on Software Asset Workspace

[MercBuilding]

Hi,

For one of our client we are creating entitlements and publishing them. But recently we have observed that whatever the entitlements we have created, those products are not appearing on License Workbench, I have done below things to ensure that everything is set from our side:

1. License under management on software models is set to true for all the entitlements

2. In the companies table, "normalized' is set to true for those publishers.

3. Ignore installs is set to false for all these products and all the products are licensable.

4.Published all the software entitlements so all are in 'in use' state.

5. Ran the reconciliation post uploading the entitlements.

Is there any other place where i can look if something went wrong or something needs to be configured?

Why those publishers/entitlements not showing on license workbench post running reconciliation?

[ezAdmin]

Did you check, if License Under Management is unchecked, as this may avoid showing the entitlements into License Workbench.

Let me know if this helps.

[MercBuilding]

Yes it is unchecked. Also i have a question around migrating software models through xml, will there be a difference if i migrate them through xml and not through excel? I would like to know the best practice around it.

[MercBuilding · Accepted solution]

Raised a HI case for the issue and got to know that post Washington upgrade this issue is observed and they provided a fix script to run to fix the issue.

[Shreeharsh Basa]

Hi, Great to know that you found the fix. 

could you please provide the fix script please ? 

I am facing the same issue at my end.

Regards,

Shreeharsh