Hey team, I'm confused as to why executing scans via the Health check feature can only be performed by the 'admin' role. Typically SAM folks won't have admin access to the instance and even if the Platform Admin executes the scan, none of the SAM rol...
Spoiler#ASSETRECLAIMATION #SAM#ASSETRECLAIMATION #SAMAll, We have Software Asset Management module do not have HAM or EAM Module enabled. Are we good to proceed with the OOB - Asset Reclaim catalog. I see primarily this is HAM based and revolves arou...
How to get the list of Non Compliance software report with Publisher, product, product model and entitlement and the department name.
Hey all-We are in the process of switching on SAM to optimize the usage of SaaS applications. I am trying to understand the below:We are leveraging OOTB SaaS Connectors where applicable, but there are a bunch of applications where the connector does...
Hi team, Are there any OOB jobs running at the background which deletes the software installation records?
Hello,During the normalization process, it was identified that within the discovery model, the product "Microsoft 365 Apps for enterprise" is partially normalized. Therefore, how could the complete normalization be carried out, including version and ...
When JDBC connection is complete then how to check where the data is coming in which table.
Hi Team,In SAMPro for the entitlement with agreement type 'Enterprise License Agreement'(ELA) where the license position is compliant even if there are unlicensed installs, but in the allocations we were able to allocate only for the purchased licens...
Hi,I’m using the Software Entitlement import capability in SAM Pro. I only use the ServiceNow template (samp_entitlement_import), I haven’t change it, but I'm pulling an error on all entitlements if I supply a Contract number. The error is saying tha...
I have a query regarding Software asset management (SAM) .....1. What does Active rights actually represent?2. Want to know the difference between active rights and purchase rights ...3. Is it necessary the every time the AR and PR should be same? Th...
What roles/ permissions do I need assigned to me to be able to at least be able to search up the assets/hardware models/hardware assets in ServiceNow. I have the correct permissions on my account on our Production server but I'm trying to replicate t...
How to check the mapping is defined between Coupa and ServiceNow, which code is doing this.
Hi, Recently i have created a separate dashboard for Software Owner's for one of the client and added few reports for their reference. In that one of the reports is 'End of Life Products'. The whole dashboard filters the data based on 'product Owner...
Hi All, Can anyone guide me on how to address the below problem? 1. We have a software entitlement for Windows Server, but the requirement is that it should be applied only for Production Servers. For Development Servers different cost should be appl...
Hello,I am trying to install SAM Pro on my PDI. I found a recent article stating to click on the image icon and select Request a Plugin - this is not an option, or I'm looking in the wrong place.How can I install SAM Pro on my PDI? Thank you,Laurie
