Okta SSO Integration
Has anyone had any issues with the Okta SSO integration.What are the advantages of gathering data using this integration versus direct integration?Did you have issues with the amount of data coming into SN?
Forum Posts
email account set up for dev
Hi Guys, how can I set up for email account for the dev instance. have made a set up like this can someone its not working as in email is not coming up in dev instance please help! please guide !!
Citrix support for SAM
I am working on SAM and would like to understand if Citrix DaaS solution is supported and if yes, how to do it. I couldn't find any information on it, but only for the ITSM adapter.
SAM Integration to Jira - Publish button is inactive eventhough everything has been provided
Hello guys, hope you're doing great!I'm trying to integrate Jira for SaaS License Management, we've setup all the connections and the remaining part is just to publish it.Do you have any idea's why it's still inactive?*I've updated the form layout as...
New Vendor Record
Hi all,Can anyone tell me why the "new" button is not showing up when attempting to create a new vendor or company. 'New' button is missing. Does this require a specific role, if so which role?
Oracle Java SE has suit component Oracle Java but its not coming under Java SE.
Component not referring to parents.but the ELP showing 2 line itemsNeed help why is this not coming under that the Inferred Suit for installs of the Oracle Java field is empty
Jira OAuth 2.o integration with servicenow
Hi Everyone, hope you're doing great!I'm trying to integrate Jira for SaaS License Management, we've setup all the connections and the remaining part is just to publish it. Do you have any idea's why it's still inactive?I've updated the form layout a...
"Installs requiring action" in SAM software asset overview
Hi All,Problem statement : In software asset overview for Adobe systems (Captivate product) for 2019 version has 3 "installs requiring action" but has no entitlements attached to it. This is coming as a separate line item. This is the expected beha...
SAM Workspace "Licenses required" table name?
What is the exact table name of the "License required" tab in the SAM Workspace? Rather than going into each Software Model one at a time, there must be a table name where we can filter by product name or any other filter?...
Software Model shows unlicensed installs despite having available Entitlements.
Hello, I am trying to figure out why our Adobe System Acrobat DC Pro is showing "Not compliant". The progress indicators show 4 unlicensed installs, even though we have 5 available licenses. I checked the Discovery Models to ensure that they have bee...
Software Install Location
Hi , We have established SCCM Service Graph Connector and Intune Service Graph Connector in place and was just going through the installations observed there is not install location coming from these sources. Is there a way to pull this data from the...
SNOW integration for Company, Software models
Hi folks,we're trying to integrate SNOW integration with servicenow.is there any documention on this? how data is being imported, format, what fields and tables can be imported.
How can I update an consumable asset information after marking as consumed ?
Hi guys, I am a newbie to ServiceNow and want to ask for help. The requirement is:I have an asset and assign this asset to the user. After assigning this asset, I'll update the State of this asset as Consumed. After that, I want to update information...
Renewal Calendar is not showing data for entitlements and contracts in SAM workspace
Hi Experts,We have uploaded the entitlements in the system with all license type for SAM. We have the start date, end date and maintenance expiration date available in these entitlements records. When we are navigating to renewal calendar in SAM work...
What does the Parent boolean field represent on Product Result [samp_product_result] table?
I'm investigating the Software Asset Management dashboard where many reports are filtered to Product Results where Parent is false. I'd like to find out what this parent field represents. I looked into the docs and found useful info on the Proudct...
