Purchase Rights quantity query

[Chakra]

While I am going through the SNOW - SAM Fundamentals, I came across a point in "Import Error" section. It is mentioned as Purchase Rights should always be greater than 0 in the template which is used to create Entitlements. In my real time experience, I saw few POs in which Quantity is not at all mentioned(in some cases it will not be there in Invoices too). In that scenario, what should be the Purchase Rights number?

[Allen Andreas]

Hi,

Just to throw this out there, it's more common and appropriate to perhaps say SN or ServiceNow instead of "SNOW", haha. as SNOW is a completely different product and most within the ecosystem know when someone is perhaps new to ServiceNow when they use "SNOW".

In any case, outside of that, I would recommend checking out this support article that explains a bit more about the 0 with purchase rights and the import error: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0854433 

Essentially, it can't be 0, it's not a valid value and must be greater than that. If your POs and invoices, etc. don't have a quantity, then you'll want to inquire as to what the real quantity is. For an org to be bill for something without quantity...that doesn't make a lot of sense.

[Chakra]

Thanks Allen for enlightenment. Shall not use the word SNOW 🙂 going forward for SAM related

[Allen Andreas]

Haha, it's more of a silly thing, but I just wanted to mention it and it's for anything related to ServiceNow, not just SAM.

Again, all in good fun, but some people do take that pretty seriously as far as "please don't use SNOW", haha.

Anyways, did the rest of my reply help and explain things? If so, please review and consider marking that reply as "Accept Solution" if so. Thanks!

[Deepak_J]

Hi,

Related to addition/update of purchase rights in SN:

I have entitlements already added, however due to changes I want to reduce my entitlements from previously added number.

For Eg: Previously Added- 100 Revised count- 60

while changing the entitlements under alm_license it gives me below error message:

" Purchase rights cannot be less than number of licenses already assigned"

How to handle this scenario