Read Only Access to Assets

Jon Collins2
Kilo Sage

Hi Folks, 

Our finance team needs read-only access to see asset data (e.g. who has what assigned). Clearly, we do not want to give finance team access to edit asset assignments - is there a way we can provide that team with read-only access, or would we be better of providing a scheduled report?

Thanks in advance. 

1 ACCEPTED SOLUTION

Allen Andreas
Administrator
Administrator

Hi,

Depending on the context of what they're doing and their familiarity with ServiceNow anyway (do they use it normally?) -- most outcomes with this I've seen a specific report just sent to them 'x' time period.

It's pretty easy to just throw a quick report together of all assets where the assigned to is not empty, you decide the data that gets seen (by columns) and then send that to a set email box, for example.

I would propose this first instead of changing/creating ACLs.

Please mark reply as Helpful/Correct, if applicable. Thanks!


Please consider marking my reply as Helpful and/or Accept Solution, if applicable. Thanks!

View solution in original post

9 REPLIES 9

Thanks Allen, our Accounting team does not typically use the platform and is thus not familiar with the navigation. I am going to recommend that we proceed with a scheduled report. 

John McConnell
Tera Contributor

We have set up role groups (with ACL behind the curtain) for different groups of asset data views (basic ro, +contract RO, then true asset managers).  You can also direct them to in tool reporting, if they have ITIL they should be able to see most of what they need.

Scott Halverso1
Mega Guru
Mega Guru

I wish the Asset tables would catch up the CDMB.  The CMDB has on out-of-the-box role called cmdb_read that has come about in the last couple of years.

I've usually gone down the path of customizing and adding our own asset_read custom role and then applying it to the alm_license, alm_hardware, alm_asset, alm_consumable, proc_po, proc_rec_slip tables

@Scott Halverson I agree.  HAM is misunderstood for as long as I have known.  Maybe a great opportuning to have someone from SN step in to create a RO role for the alm_asset role as well.  Not everyone in HAM needs to update the data.

 

The SN Nerd
Giga Sage
Giga Sage

Read only access is tricky to apply, since only one ACL needs to pass for access to be given. There isn't a clean, easy way to enfore read only under all circumstances for only one set of tables. It's all or nothing, or modifying every acl to make sure it does not pass for one particular circumstance.

As such, reporting is the way to go.


ServiceNow Nerd
ServiceNow Developer MVP 2020-2022
ServiceNow Community MVP 2019-2022