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01-13-2022 01:14 PM
Hi Folks,
Our finance team needs read-only access to see asset data (e.g. who has what assigned). Clearly, we do not want to give finance team access to edit asset assignments - is there a way we can provide that team with read-only access, or would we be better of providing a scheduled report?
Thanks in advance.
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01-13-2022 01:52 PM
Hi,
Depending on the context of what they're doing and their familiarity with ServiceNow anyway (do they use it normally?) -- most outcomes with this I've seen a specific report just sent to them 'x' time period.
It's pretty easy to just throw a quick report together of all assets where the assigned to is not empty, you decide the data that gets seen (by columns) and then send that to a set email box, for example.
I would propose this first instead of changing/creating ACLs.
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01-13-2022 07:23 PM
Thanks Allen, our Accounting team does not typically use the platform and is thus not familiar with the navigation. I am going to recommend that we proceed with a scheduled report.

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01-13-2022 03:08 PM
We have set up role groups (with ACL behind the curtain) for different groups of asset data views (basic ro, +contract RO, then true asset managers). You can also direct them to in tool reporting, if they have ITIL they should be able to see most of what they need.

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01-13-2022 04:23 PM
I wish the Asset tables would catch up the CDMB. The CMDB has on out-of-the-box role called cmdb_read that has come about in the last couple of years.
I've usually gone down the path of customizing and adding our own asset_read custom role and then applying it to the alm_license, alm_hardware, alm_asset, alm_consumable, proc_po, proc_rec_slip tables

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01-13-2022 04:32 PM

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01-13-2022 05:16 PM
Read only access is tricky to apply, since only one ACL needs to pass for access to be given. There isn't a clean, easy way to enfore read only under all circumstances for only one set of tables. It's all or nothing, or modifying every acl to make sure it does not pass for one particular circumstance.
As such, reporting is the way to go.
ServiceNow Nerd
ServiceNow Developer MVP 2020-2022
ServiceNow Community MVP 2019-2022