We're reclaiming inactive PDIs to keep them available for active builders. Learn what's changing, who's affected, and how to protect your work. Read More

Reclamation candidate not generated

Anu Sarma
Tera Contributor

‎08-17-2022 06:37 AM

Hi all,

We have created a reclamation rule to create reclamation candidate if that software is not used by the user in last one month. The rule was created 2 weeks back, we do not see any candidates generated yet.. I assume candidates would be generated after 1 month from date of creation of rule only.. Is my understanding correct? 

If not, what might be the probable causes for candidates not being generated?

Thanks in advance,

Anu

0 Helpfuls
  • 2,134 Views
5 REPLIES 5

Daniel Slocum
ServiceNow Employee
In response to Mike Whalley

‎08-22-2022 11:03 AM

Sure, jobs can be changed.  However, if the usage evaluation is a duration in time, monthly, two months, or three months, there is no reason to make such a change unless the SCCM server's month of usage collection ends on a day other than the 1st of the month.