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Reclamation candidate not generated

Anu Sarma
Tera Contributor

‎08-17-2022 06:37 AM

Hi all,

We have created a reclamation rule to create reclamation candidate if that software is not used by the user in last one month. The rule was created 2 weeks back, we do not see any candidates generated yet.. I assume candidates would be generated after 1 month from date of creation of rule only.. Is my understanding correct? 

If not, what might be the probable causes for candidates not being generated?

Thanks in advance,

Anu

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5 REPLIES 5

Daniel Slocum
ServiceNow Employee
ServiceNow Employee
In response to Mike Whalley

‎08-22-2022 11:03 AM

Sure, jobs can be changed.  However, if the usage evaluation is a duration in time, monthly, two months, or three months, there is no reason to make such a change unless the SCCM server's month of usage collection ends on a day other than the 1st of the month.