Recommendations on which modules or plugins we should purchase

[isslemhidoussi]

Hi Community,

I would like to implement ServiceNow in my company to manage:

• Incidents

• Service requests

• Software assets (licenses)

Context:

• Organization size: 700 end users (requesters)

• Agents: 2 fulfillers (IT/HR agents)

• Goal: Find a cost-effective solution with the lowest licensing costs

What I expect:

• Recommendations on which modules or plugins we should purchase

• Clarification on whether ITSM alone is enough, or if ITAM/SAM is required separately

What I’ve checked so far:

• Looked into ITSM Standard and HRSD, but usure which combination is best for small number of fulfillers and large Numbers of requesters.

Thanks in advance for your guidance!

[GlideFather · Accepted solution]

Hi @isslemhidoussi,

for this, there shall be an enterprise representative to communicate this with ServiceNow. 

you can check Now Create:

https://learning.servicenow.com/nowcreate

[Nikhil Bajaj9 · Accepted solution]

Hi @isslemhidoussi ,

Your sales team should discuss it with ServiceNow sales team.

Regards,

Nikhil Bajaj

[GlideFather · Accepted solution]

Hi @isslemhidoussi,

for this, there shall be an enterprise representative to communicate this with ServiceNow. 

you can check Now Create:

https://learning.servicenow.com/nowcreate

[Nikhil Bajaj9 · Accepted solution]

Hi @isslemhidoussi ,

Your sales team should discuss it with ServiceNow sales team.

Regards,

Nikhil Bajaj

[Bhuvan · Accepted solution]

@isslemhidoussi 

You are looking for ServiceNow ITSM and SAM Pro modules based on your requirements.

You can get in touch with ServiceNow Account Manager and they would be happy to provide you with more information based on your environment and other factors.

If this helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan