Regarding the Software Entitlement Creation

[NeethuB]

We have already integrated with O365. We are getting software usage , user subscription data but we are not getting software entitlements.
Is it a manual process?

[fknell]

Hi @NeethuB,

You’re right they are typically imported or created manually from your contract data, even though usage and user subscriptions come in automatically. 

Here you find further details on how to import your entitlements: Import Microsoft 365 subscription entitlements 

Hope this helps!

[NeethuB]

Hi @fknell ,

In some cases, the company may purchase additional licenses under an existing entitlement, especially when the cost per unit remains the same.

In such scenarios, does the Software Asset Manager need to manually update and add the additional license count in the system? Or is it possible to automatically retrieve the updated license quantity directly from the O365 portal?

Could you please clarify how this should be handled?

[fknell]

Hi @NeethuB,

Once your entitlements are imported and you need additional subscriptions purchases, e.g. during the Microsoft true-up process. You can manually create them, like mentioned here. Creating reserve entitlements for Microsoft online services 

In general you can either edit the existing entitlement and increase the quantity, or create a new entitlement record for the additional licenses, then reconcile against the same software model. For bulk changes you can re-import or update using the entitlement template. 

Hope this helps!