Renewal Calendar is not showing data for entitlements and contracts in SAM workspace

[Lekh95]

Hi Experts,

We have uploaded the entitlements in the system with all license type for SAM. We have the start date, end date and maintenance expiration date available in these entitlements records. When we are navigating to renewal calendar in SAM workspace we are not able to see any data in the calendar view however, the same data is visible in the list view. 

Has anyone faced similar type of issue? Any help is appreciated. Thanks!

[Community Alums]

Hi,

If you have a support login, you should be able to access the KBs. Anyhow, we had to import the XML files at the bottom of KB1519209, and this fixed the issue. Also, your entitlements needs to be related to a contract. The documentation didn't make that clear. Here's the text from the KB, below. Note: the issue should have been fixed by now. You might want to export the affected files before you import the XML. Also, make sure you're in the correct scope when you apply them, otherwise you'll get an error:

Description

You are affected by this PRB if the renewal calendar in Software Asset Workspace is showing a different number of expiring contracts and entitlements than the list view.

This issue occurs because the configuration of the calendar component on Software Asset Workspace does not consider user locale.

 

Steps to Reproduce

1. Install com.snc.samp and com.sn_sam_workspace.
2. Create subscription entitlements or SaaS contracts that are expiring or have expired within 90 days.
2. Navigate to Software Asset Workspace > Renewal calendar. 
Make sure that the expiring contracts are visible on the calendar.
3. Change the date format of the system by modifying the glide.sys.date_format property to "dd/mm/yyyy".
4. Reload the page with the renewal calendar. 
Note that none of the contracts or entitlements are now shown on the calendar. Sometimes the number of events shown are also incorrect and even have the wrong span of time displayed on the calendar component.

 

Workaround

For Utah customer, please import attached 5 xml file and the issue will be solved.

Official fix will be released in Utah Patch 10, Vancouver Patch 6 and Washington DC. Instance with them or later won't see this issue.

DEPRECATE_sys_ux_client_script_95bb1121432a111084202a421cb8f20f.xml
sys_ux_data_broker_transform_4a7fe11e3d111110fa9b2372fd754553.xml 
DEPRECATE_sys_ux_client_script_2dbb1121432a111084202a421cb8f229.xml 
sys_ux_macroponent_df27e67d21011110fa9bc6f1d2ef9234.xml
sys_ux_client_script_8830cf4443deb910becb2a421cb8f265.xml

Related Problem: PRB1695877

I'm not sure if you'll be affected by KB1406458, that should have been fixed last year. Here's the text for that, just in case:

Description

SAM Renewal Calendar: When the date format is changed in system property 'glide.sys.date_format' renewal calendar does not work as expected

It will not consider start/end date from the entitlement record.

 

Steps to Reproduce

1. Change the sys_property "glide.sys.date_format" to dd-MM-yyyy (default is yyyy-MM-dd)
2. Check the Renewal Calendar on SAM workspace

 

Workaround

Set the below system property to OOB value - yyyy-MM-dd (default)

glide.sys.date_format

INSTANCE_NAME\nav_to.do?uri=sys_properties.do?sys_id=24de57037f000001002b3574b0ad5187

Related Problem: PRB1677047

If this helps, please mark as helpful - many thanks 🙂