Restricted/approved software under TRM vs. SAM

[livam]

In our organization, the Enterprise Architecture team is responsible for approving and restricting software for use in the environment. They also handle the lifecycle of a small percentage of the approved software. However, there is some confusion about whether SAM (Software Asset Management) is in charge of the restricted/approved function or if they only oversee the software model with the flag. It would be helpful to know the recommended process for approving and restricting software in ServiceNow. Perhaps implementing a software model for all approved software and setting a flag on it would allow for automatic approval of non-restricted requests? Any insights on this matter would be greatly appreciated.

[Amitoj Wadhera]

Hello @livam ,

Recommended Process:

1. Software Model Management:

   • Create software models for all approved software in ServiceNow.
   • Use a flag (e.g., approved_flag or restricted_flag) on the software model to indicate whether the software is approved or restricted.

2. Approval Process:

   • Configure workflows to automate the approval process based on the software model flags.
   • When a software request is made, the workflow checks the software model to see if it is flagged as approved.
   • If the software is approved, the request can be automatically approved.
   • If the software is restricted, the request can be routed to the EA team for manual review and approval.

If this helped, could you please mark it as "Accept as solution" and "helpful"?

Thank you! Your feedback helps us know we're on the right track!

Amitoj Wadhera