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Software Asset Management (SAM) allows you to take control of your software assets, which reduces your compliance risk and lowers software costs. This blog covers your full SAM journey, which includes four key phases: onboarding, activation, deplo...
Hardware Asset Management (HAM) lets you take control of your hardware assets, which creates visibility across your hardware estate and optimizes your hardware inventory lifecycle processes. This blog covers your full HAM journey, which includes fou...
Hi All, I have done the JAMF integration with ServiceNow and it is successful. But after the integration I am getting below mentioned error for few of the records. Also there are sets remains in Pending state and some are getting Processed. I am not ...
I am trying to use the Hardware Inventory Stock Order catalog item in a test environment. I have generated the "Source Request Items" catalog task, however when I use "Source request" in the Hardware Asset Workspace to fulfill the request, the Vendor...
Welcome to our dedicated office hours for ServiceNow SAM customers! This is your go-to time for all things related to managing, maintaining, and optimizing your SAM program. Whether you're looking to troubleshoot issues, learn best practices, or d...
Welcome to our dedicated office hours for ServiceNow SAM customers! This is your go-to time for all things related to managing, maintaining, and optimizing your SAM program. Whether you're looking to troubleshoot issues, learn best practices, or...
I have a situation where a restricted reclamation record was set to closed skip as the users received a temporary exemption for the software. The exemption expired and we want a new restricted reclamation record to be triggered. We have noticed in ...
From Laptop to License — Day 2 of 15Hi everyone,Somehow the original Day 2 / Post 2 article from my From Laptop to License series was archived, so I am reposting the same content again for anyone who was following the series or wanted to refer back t...
From Laptop to License: A Practical ServiceNow ITAM SeriesHello ServiceNow Community,I am excited to begin a new 15-post series: From Laptop to License: Connecting HAM, SAM, CMDB and IntegrationsThe purpose of this series is to explain ServiceNow IT ...
Hi everyone,I requested a new instance from the ServiceNow Developer Site, but I haven't received it yet. Does anyone know how long it usually takes to get one?Also, are there any ways to get an instance faster or any alternatives I can use while wai...
Hi everyone,I'm currently working on a project in my Personal Developer Instance (PDI) where I'm creating a custom Service Catalog with my own categories and catalog items.I've successfully created my custom catalog, and now I'm trying to reuse one o...
Hi What is the use of the field 'Ignore installs' on the Software product form. How will it work.
Hello, after doing a lot of tests, I cannot determine the reason of what seems a strange behavior, It's not clear If i'm doing mistakes in the configuration of Suites or there are some issues in the SAM OOTB Process. I explain what I mean: I simply n...
Hello Folks, I have Recently developed a simple yet effective Server Decommissioning Automation using ServiceNow and thought to share it with you all. This helps reduce manual efforts, keeps CMDB updated, and triggers automated actions based on serve...
I’m working with ITAM and need to classify different types of consumables so I can easily differentiate items such as keyboards, mice, and cables.At the moment, my only idea is to add a custom field like "Consumable Type" to the consumable model tabl...
Hi Team,We have configured and validated the Microsoft SaaS Integration in ServiceNow SAM Pro.We can see Last Activity data being populated for products such as:Exchange OnlineMicrosoft 365Microsoft 365 Copilot (for some records)However, Last Activit...
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