SAM Content Update Requirements

[VQZN]

We have PPNs and Products which are not in the content library - What are the information needed when submitting a Hi ticket to have our unrecognized PPNs and Products onboarded in the content library?

We do not want to create custom objects as much as possible.

[dreinhardt]

Hi @VQZN,

please follow this KB to get all information about the content request process - IT Asset Management Content Request Process - Support and Troubleshooting (servicenow.com) and the templates can be download here - SAM Content Templates for Asset Management Content Request - Support and Troubleshooting (servicenow...

Best, Dennis