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SAM Content Update Requirements

VQZN
Tera Contributor

‎12-04-2023 11:37 PM

We have PPNs and Products which are not in the content library - What are the information needed when submitting a Hi ticket to have our unrecognized PPNs and Products onboarded in the content library?

 

We do not want to create custom objects as much as possible.

 

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dreinhardt
Kilo Patron
Kilo Patron

‎12-28-2023 12:56 PM

Hi @VQZN,

please follow this KB to get all information about the content request process - IT Asset Management Content Request Process - Support and Troubleshooting (servicenow.com) and the templates can be download here - SAM Content Templates for Asset Management Content Request - Support and Troubleshooting (servicenow...

 

Best, Dennis

Should my response prove helpful, please consider marking it as the Accepted Solution/Helpful to assist closing this thread.