[SAM] Custom license type (product_type)?

jnt-cnt · ‎12-06-2023

Hi all,

I was wondering has anyone has experience in adding custom choices for License types other than the list below.

Does license type affect the reconciliation process, and what would be the effect of adding a custom license type?

License type

TIA

dreinhardt · ‎12-28-2023

it's not possible, license types are "hard coded" into the reconciliation logic and can't be extended.

If you miss a type, please raise a idea at the ideas portal - Ideas - Now Support (servicenow.com)

Best, Dennis

Should my response prove helpful, please consider marking it as the Accepted Solution/Helpful to assist closing this thread.

dreinhardt · ‎12-28-2023

it's not possible, license types are "hard coded" into the reconciliation logic and can't be extended.

If you miss a type, please raise a idea at the ideas portal - Ideas - Now Support (servicenow.com)

Best, Dennis

Should my response prove helpful, please consider marking it as the Accepted Solution/Helpful to assist closing this thread.