We have a requirement to provide a complete list of software installed in our environment to compare/update the TRM. I have found documentation that suggest using the cmdb_sam_sw_install and the cmdb_software_instance tables, however the generated re...
Do available licenses get update if desktops/laptops are taken offline and no longer discoverable but the software is not uninstalled? Scenario: If a desktop has not been discovered for 12 months. Do the licenses consumed by that desktop become avai...
Hi SNC, At the moment we are implementing SAM Pro for a client. The setup is as followed: 1. SN Discovery scans the IT landscape and generates Software Installations [cmdb_sam_sw_install]. 2. SN Discovery generates Software Discovery Models [cmdb_sam...
We have a multi year contract with associated assets which are annual subscription entitlements. The entitlements aren't showing on the renewal calendar, I think because the contract is not up for renewal, even though the entitlements are. What do ...
Hi! Hoping I can get some advice on this topic please. We are using SAMP, have SCCM plug-in implemented and will be moving to SCCM SG within the next few weeks. Since SAMP implementation, we continue to battle with getting Windows PC details showi...
We want to pull entitlements from SAP ECC and S4HANA into ServiceNow SAM Pro. And we want to use free spokes. To establish integration between ServiceNow and SAP, is this the video I need to follow? What confuses me is that it means Source-to-Pay. I...
In Software Discovery Model we have one field Product Type. I understand this data comes from Product record and in the Discovery Model form Product Type field is read only. But I see, from list view this field is editable. Is there any risk if we ch...
I am getting this error "Your flow cannot be found. Flow sys_id:. Can anyone please help me with this.@Ankur Bawiskar
The standard Office 365 integration will not track products such as Visio Online. How to configure "Microsoft Visio" and "Project" Microsoft products to enable the subscription and usage details
Hello All, There is a field names 'Entitlement definition id' available in samp_sw_product_definition OOB table. Which is managing by ServiceNow only. I need to know what is the purpose of this field. Any help would be appreciated!Thanks,Shivani
Dear experts, I have met an unexpected error which is the date and time related fields are not working as usual as you can see from the screenshots below, the time/date when prompt is to select, it will pop out in the left most corner and appear in a...
Dear experts, I am facing a problem where I have put in a value already but still shows an error listed that I did not put in any value, I have tried putting integer and percentage and change to count and put in a number it still shows the same error...
Hello Everyone, Good Day. I would like to ask : Can one DMAP have multiple discovery models & how can we link Software Model with different discovery models & DMAP. Thank You. Regards, Prasad Deshpande
If my instance is on cloud and I opt out from the content service, will I get updated lifecycle dates, PPN details and normalization data into my software library? And how frequently my software library will get updated?
I have a customer who uses VMWare Horizon for their VDI environment. They have a few base images that are all Non-Persistent and use App Volumes when users require specific applications like MS Project. I am trying to determine if there are any addi...
