When we request for a software , if we dont have enough licenses we procure them from vendor , whenever we procure them , it creates a record in alm_license table , but it doesnt gets allocated to the user/ device ,if we go by OOB Procurement -softw...
We have 2 Hardware models - Macbook Pro 2022 and Macbook Pro 2021, but only Macbook Pro 2022 is published to hardware catalog, when a user requests for Macbook Pro 2022 and they are not available in stockroom, we are trying to see how we can source M...
we have installed all the SAM plugins , but I am not able to see the publishers on License usage tab this is a reference , I am not able to see those publisher boxes on client workspace , I checked all the publisher packs are available in the system ...
Hello guys, hope you're doing great. I'm trying to create a direct new Integration Profile to integrate with a SaaS application (DocuSign) but it's just empty.I have admin, sam_admin and sam_integrator role and tried to clear browser cache as well.An...
HI Folks, We need to exclude some devices from Windows Server license consumption. Please guide us with the steps.
We are trying to bring in Microsoft Visual Studio Subscription into ServiceNow but it looks like there is no OOTB process available at the moment based on the following article. Has anyone done this integration in different way? Appreciate any inputs...
Hello Everyone,please help me out of this issue,Applicable hardware is not being associated with reclaim tasks on hardware returns. I tested it in my Dev and Test, and it functions properly, but not in production. Could anyone possibly offer some adv...
Our team is relatively new to Sam Pro and we were looking for how the mainstream deal with unrecognised part numbers in Sam Pro. There will always be unrecognised part numbers but the updating of the content service has a lag of a couple of weeks fr...
Hello! Has anyone ever been asked to have the ServiceNow Subscription licenses show up on the License Workbench so it shows the "licensed installs"? To show Rights Owned to Rights used to see where they are at cost wise outside of the Subscription M...
Hello, I've got entitlement loaded with proper metric (Red Hat, Per Socket Pair) and linked to the right models. The problem is we have both Virtual Datacenter consumption (high density clusters) as well as entitlements we want to use toward virtual...
Hello All,We have a requirement where a SAM_Admin user wants to import the data in user allocation & device allocation table. But a Sam admin can't be able to see the import functionality according to SN roles. Is there any way, we can give them the ...
Hi, Has anyone integrated Datadog app with SAM, in order to manage the licenses, if yes, please let me know.Thanks in advanceRegardsDinesh Thakur
Hi Team, What are the recommendations to monitor and perform daily/weekly/monthly/quarterly/yearly activities to perform for healthy ITAM and take proactive measures.Thanks in advanceKumar
Hi All, My demo instance seems like wierd. I didn't install sam plugins but sam module is activated. Does installing another plugin activate sam module?
Hello! Iam new to Servicenow, I have one requirement that i have one field called software name which was an choice list type that also i have another field called other. when the other field was filled that i want to add these field value to the cho...
