Resolved! ‘SAM Pro Prerequisites Document’
Where can I find ‘SAM Pro Prerequisites Document’ to share with customer as part of initial discussion ?
Forum Posts
SAM Pro : Reconciliation - Not Licensable product showing an non compliant
Hi, I have a Product - DWG TrueView which is Not Licensable however it is showing an non compliant due to unlicensed installs.Steps i have taken to try fix this.Ran reconciliation on publisher againDeleted model and re-createdDiscovery model updateC...
Servicenow integration with github cloud
after successful implementation of Github cloud integration in ServiceNowthe user principle name not matching with 'sys_user' table in ServiceNow which results in user's field populating as empty on 'samp_sw_subscription' table in ServiceNow. any sug...
Best Practice for managing Software Models when Publisher acquired by another Publisher
What is the best practice of SAM processing for Software Models and Products under the following scenarios: 1. Publisher "B" purchases the complete software portfolio of Publisher "A" 2. Publisher "B" purchases only a portion (several products) of th...
Vmware - Compliance on SAM Workspace
I would like to inquire about the requirements for demonstrating my compliance status to VMware within the SAM Workspace. Specifically, is there a need for any integration or SaaS license to facilitate this process?Additionally, regarding the new lic...
Audit report
How to get audit report for business application ?
Software Models
Hello everyone, Feels a little overwhelmed attempting to understand Software Models/Products. I understand that you need a 'Software Entitlement' that links to the software Model. We also have Software Product that gets linked to the Model. We have ...
Resolved! Performance Issues with Long-Running Scheduled Jobs - sam-generate data for software lifecycle
Hello everyone,I have encountered an issue with the "sam-generate data for software lifecycle" scheduled job in our ServiceNow instance. I noticed that there are 19 scheduled jobs with the same name still in progress, spanning from two years ago to t...
SAM - SAP Publisher Pack Integration Error
Hi guys,We are currently implementing with our client the SAP publisher integration for Software asset management, we have been following all the documentation offered by the platform as well as this article KB0813999. We have the latest version of S...
How to manage Software bundled with other publisher's software?
I have software installed in my environment, that is licensable software from PublisherA. However we never purchased licensing for it because is it packaged and installed with software we did purchase from PublisherB. Effectively PublisherB pays Publ...
Microsoft 365 Enterprise E3 Suite Configuration
Hi, I have the following Situation. We do not have M365 E3 as a product in the Admin Portal.We just have Office 365 E3 and EMS E3. I set up the Software Model so that EMS E3 and Office 365 E3 are mandatory for the Suite. It works well despite for som...
Best methods for sam integration ?
In SAM implementation we want to integrate ServiceNow with AWS / Vmware/JIRA for this what would be the best method . Is it using service graph connectors or do we have any other methods better than using service graph connectors ?
Publisher field is taking lot of time to fetch the list of records in TRM request form
In TRM request form Publisher (reference field)is consuming lot of time to fetch the list. Publisher has 45k records it is referencing to company table and it is using Advanced reference qualifier, In client instance while searching it shows the info...
Disable auto-calculation for certain Custom Metrics
Hello forum, I have some custom metrics that would work better if the auto-calculation for the total cost in the entitlement could be switched off or skipped. Is this possible?To give you more information: these entitlements are usually sold as packa...
SAM Pro - Software Entitlements for Software Models with Multiple Tiers
I am working on installing and configuring SAM Pro, specifically the SaaS License Management. I have connected to our Azure AD to pull the SSO Applications, users, and group memberships and as part of that process ServiceNow automatically created th...
