SAM Content Update Requirements
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12-04-2023 11:37 PM
We have PPNs and Products which are not in the content library - What are the information needed when submitting a Hi ticket to have our unrecognized PPNs and Products onboarded in the content library?
We do not want to create custom objects as much as possible.
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12-28-2023 12:56 PM
Hi @VQZN,
please follow this KB to get all information about the content request process - IT Asset Management Content Request Process - Support and Troubleshooting (servicenow.com) and the templates can be download here - SAM Content Templates for Asset Management Content Request - Support and Troubleshooting (servicenow...
Best, Dennis