SAM Entitlement not being associated with installed software

[Flybook]

Hello Experts,

I am new with SAM Pro and trying to learn how to create entitlements for different products. 

Creating entitlement using PPN for Oracle Java SE Desktop Subscription - Named User Plus (L106376) and Oracle Java SE Subscription - Processor (L106377) is not being associated with installed software

Description: 1) We do not see all possible installed software related to Oracle Java.
2) Our count for oracle licenses are way off compare to what shows as uninstalled licenses.
3) When we create entitlement using PPN provided by Oracle, license do not get associated with installed software. it shows uninstalled software as is after running reconciliation for Java Development Kit and shows none installed for

Java SE.
L106376 - Oracle Java SE Desktop Subscription - Named User Plus
L106377 - Oracle Java SE Subscription - Processor
4) Our imported PPN is not associating with the SW installed. Wrong PPN?

5) After running reconciliation, none of the oracle products show compliance or any entitlement created. (image attached)

6) Entitlement state is set to On Order instead of In State (when created by me)

7) When entitlement created by other team member, it is being set to In Use but yet it is not associating with SW installed. 

😎 Discovery models are normalized - checked

9) We know it is installed on our servers - checked

Why is it not associating with SW installed and why entitlement state is not being set to In Use for me? 

Any help is greatly appreciated!

Thank you!

[Michal Sadowski]

Hi @Flybook,

So the reason the reconciliation flags these installs as unlicensed may be precisely because your entitlements are in On Order state. Could you please try hitting Publish on these entitlement records so they change the state to In Use, run reconciliation again and see if this affects reconciliation results. It should. Publishing the entitlement makes it available for reconciliation.

Let me know if this helps.

[Flybook]

Hi Michal,

Thank you for a quick response.  

My entitlements have been published but entitlement state is still being set to On Order and not In Use.

One of my coworker tried to create it and for him entitlement state was set to In Use but none of the JAVA installations are being recognized under the new entitlement. So even though entitlement state was In Use, installed software were not being accounted for.

Thanks!

[Jeff Robles]

I have the same issue.  My entitlements have been published but none of the JAVA installations are being recognized under this new entitlement.

[Michal Sadowski]

Hi @Jeff Robles since these seem to be Subscription based entitlements, could you also double check you are within Start and End date on them? This may have an impact too...