SAM Health Check Portal

[mikew_samexpert]

Hey team,

I'm confused as to why executing scans via the Health check feature can only be performed by the 'admin' role. Typically SAM folks won't have admin access to the instance and even if the Platform Admin executes the scan, none of the SAM roles can view the results - they are only viewable by the admin.

It's a great feature - it would be great if we, as SAM professionals, could use it! Anyone have a view as to why ServiceNow don't allow the sam_admin role to use this feature?

MIke.

[dreinhardt]

Hi @mikew_samexpert ,

good point, I didn't checked the documentation about the health app, until now - and I never heard about the role "sam_manager" - ServiceNow documentation mentioned this role 3 times ...

Role required:

• sam_manager
• implementation partners
• support analyst

Are you able to raise a support case for your instance/customer and keep us up to date?

Thanks and Best, Dennis

[mikew_samexpert]

Hi Dennis - I've looked at the "Roles" in my Vancouver PDI and cannot find "sam_manager" listed.

[Scott Halverson · Accepted solution]

I don't know the answer, but I set out to figure out what roles were needed.  I agree, the primary user of this is a person with the role sam_user or sam_admin.  Good one to submit a product idea.

 

[David Schafer]

Hello Scott.

We find ourselves in the same predicament.

Did you ever get this to function for your SAM admins?

Thanks!