sam license metrics for enterprise/whole company license

[aniyanpaul]

We have some products which has license for the whole enterprise, not tied-up to a number like per user or per device. Would like to know whether any existing License metrics can be used for this case or we have to create a custom license metrics?

[Rafael Batistot]

Hi @aniyanpaul 

In your case, the license is enterprise-wide (site/enterprise metric) — it’s not tied to users or devices, but applies across the entire company.

Here’s how that fits:

• Out-of-the-box license metrics that may apply:

  • Enterprise (also sometimes referred to as "Site" or "Company" metric, depending on the product) – this covers all users or devices in the enterprise with just one entitlement.

  • Unlimited – covers usage without tracking consumption.

  • These are standard license metrics in SAM Pro and are used exactly for cases like Oracle Unlimited License Agreements, SAP enterprise contracts, or Microsoft site agreements.

• When to create a custom license metric:

  • If the vendor’s agreement uses terminology not mapped to the standard ones.

  • If reporting or compliance needs require a specific custom metric label.

  • If the OOB “Enterprise” metric does not align with the way your contract should be governed.

[aniyanpaul]

Thanks Rafael, "Enterprise" should work for us, but I cannot find this option under the license metric. can you please provide more details on how to configure it?

[Rafael Batistot]

@aniyanpaul 

If you prefer to create a custom license metrics this is the guide to do it 

https://www.servicenow.com/docs/bundle/zurich-it-asset-management/page/product/software-asset-manage...

[Omkar Kumbhar]

Hello @aniyanpaul you will need to create cutom metrics for it.

e.g if the license is based on storage capacity e.g GB to TB

getrights();

function getrights() {
var rights = -1;
var device = new GlideRecord('cmdb_ci_computer');
if (device.get(entity)) {
rights = device.getValue('disk_space'); // in GB
}
return rights / 1000; // convert GB to TB
}

Create the software model and software entitlement link it with custom metric and run reconciliation

Thank you,

Omkar