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03-17-2023 05:54 AM
Good Morning.
I have a customer who is using SAM Pro - and is asking how they handle concurrent licenses.
They have 2 licenses to a system - and can provide these licenses to 5000 users.
The system restricts the users to only 2 at a time.
Is there any documentation that would tell them how to handle this situation?
Thank you!
Solved! Go to Solution.
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03-17-2023 10:55 AM
See Software license metrics (servicenow.com)
They would use one of the License Metrics under the Metric Group "Concurrent Licenses".
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04-17-2025 12:24 PM
We document our users leveraging the User Allocations against the Entitlement for the software model.