SAM Pro - How to get Software Model Lifecycle data/ records related to Software Models?

Serkan Yilmaz
Tera Expert

Hi SNC,

At the moment we are implementing SAM Pro for a client.

The setup is as followed:

1. SN Discovery scans the IT landscape and generates Software Installations [cmdb_sam_sw_install].

2. SN Discovery generates Software Discovery Models [cmdb_sam_sw_discovery_model] for the Software Installations to bundle those.

3. Software Models [cmdb_software_product_model] are auto-generated due to the system property "Automatically create software models for all 'licensable' products.".

All the steps above work fine, but we are missing the auto-generation of the Software Model Lifecycles [sam_sw_model_lifecycle].

[Question] Is there a property of configuration that we are missing for the Software Model Lifecycles? How can we resolve this?

 

Cheers,

Serkan

1 ACCEPTED SOLUTION

ggiri1
ServiceNow Employee
ServiceNow Employee

Hi Serkan,

  • The Software life cycle report has also been upgraded to accommodate the data model changes. Life-cycles will no longer be referencing the software models. The Software Model Lifecycle table is deprecated. All the new life-cycle flows are henceforth tied to the new Software Product Lifecycle [sam_sw_product_lifeycle] table. The Software Product Lifecycle table is the Software Asset Management application's premium content table where the content created life-cycles are maintained and synced weekly. All custom created internal life cycles are maintained in the Custom Software Product Lifecycle [sam_custom_sw_product_lifecycle] table.

Check here

 

Thanks,

View solution in original post

5 REPLIES 5

ggiri1
ServiceNow Employee
ServiceNow Employee

Hi Serkan,

  • The Software life cycle report has also been upgraded to accommodate the data model changes. Life-cycles will no longer be referencing the software models. The Software Model Lifecycle table is deprecated. All the new life-cycle flows are henceforth tied to the new Software Product Lifecycle [sam_sw_product_lifeycle] table. The Software Product Lifecycle table is the Software Asset Management application's premium content table where the content created life-cycles are maintained and synced weekly. All custom created internal life cycles are maintained in the Custom Software Product Lifecycle [sam_custom_sw_product_lifecycle] table.

Check here

 

Thanks,

Thank you for your answer. 

Another question related to this: Do you know how to do LCM on Software Models?

ggiri1
ServiceNow Employee
ServiceNow Employee

You can add the "Software Product Lifecycle" related list to the software model form.

FYI , we are on Rome and sam_sw_product_lifeycle table does not exist !!