We’re experiencing an issue where inactive users must remain associated with their assigned devices because of a lengthy recovery process for remote users. This prevents us from updating those devices to an In Stock status. As a result, SAM Pro continues to detect software installations on those devices and prompts for license allocation—even though assigning licenses to inactive users is not possible.
We’re seeing a similar problem with retired devices that are not removed from discovery sources such as SCCM and Intune in a timely manner. These devices are later rediscovered along with their historical installation data, which causes them to be flagged as non‑compliant in SAM Pro.
Is there a way to exclude inactive users and retired devices from the SAM reconciliation process, or does anyone have recommended workarounds to prevent these false‑positive license requirements?
