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SAM - SSO Applications

Raau
Tera Contributor

Hello all,

There is one field on SSO Application form that is "custom_properties". When we connect the applications, it populates the value inside this field. But again on the next day the same value gets vanished and the jobs(Download applications and Update connected applications) get failed with the error "unable to read the Null custom_property". 

We again disconnect those applications and connect again. The "custom_properties" value populates. But same thing happens next day. We need to connect and disconnect those applications manually everyday.

Could anyone please guide in this case? What will be the reason?

1 REPLY 1

Tanushree Maiti
Tera Patron

Hi @Raau 

 

Instead of updating schedule job to populate custom_properties field, 

Try with insert before business rule and add the script there to populate the field.

 

 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti