Please explain depreciation calculation process. It is auto or what?
Please explain depreciation calculation process. It is auto or what?. Please let us know wheter depreciation amount is calculated automatically or not.,
Forum Posts
The functionality of Active install flag on cmdb_sam_sw_install table
How OOB de-duplication process works for Software Installation. There is documentation on same provided by Servicenow but what is the calculation Mechanism behind this ? https://docs.servicenow.com/bundle/sandiego-it-asset-management/page/product/s...
Importing Assets to existing hardware model
I have a question and it's probably easy, but I am overlooking something. I am using the hardware asset template to upload assets to our stockrooms. When I do this it is not correlating the asset with the hardware model. From what I see it is gener...
IRE for Software Installation Data
We have software Installations data from Different sources coming in cmdb_sam_sw_install table where CI identifier rule is added for cmdb_ci_computer as well as cmdb_ci_hardware table for related entry table cmdb_sam_sw_install with filter as instal...
Resolved! SAM Pro Entitlement Agreement Type: Generic and ELA
So for most publishers the choices on agreement type are Generic and ELA. If you choose ELA, the product is always shown as compliant. If you choose Generic, then downgrade rights aren't populated from the content service. My question is... why? We'r...
Best practices to import multiple Hardware Assets
Hi, I have created a import template on the Hardware Asset table (alm_hardware) with all the fields in it. As a best practice, which fields are minimal (or very useful) to populate in the (excel) template? And what to do with the mandatory fields lik...
Resolved! add consumable to user
Hi community, I'm trying to add consumables to user from user record, for this I create a UI page an calling it using UI action on User record(please find the attached). All I want to achieve is when I select the user and select the stockroom and ad...
Can ServiceNow discovery identify if a product/application is installed as a part of suite or stand-alone on a device?
Can ServiceNow discovery identify if a product/application is installed as a part of suite or stand-alone on a device? For ex- Microsoft Word can be purchased as a standalone product or it can be available in Office suite along with other child compo...
Resolved! How to Make a default selection of knowledge base on kb_search page? by default search should be restricted only on two knowledge bases
Ash shown in screen shot self service and itsm knowledge bases should be selected by default when we search keyword in search box.Also resulted knwoledge bases should belong to same category. The current behavior is showing all the knowledge bases...
Does the Hardware Model Life Cycle Data gets populated automatically from content library?
Once the Hardware Model is Normalized where does the hardware model lifecycle data comes from? Does it get automatically populated from content library, based on the Hardware model, meaning that you do not have input the values?
Resolved! Activity Journal not recording the updates done through Import Set
I have a requirement where data updated using Import Set (Transform Map) is to be captured in the respective record -> Activity Journal. For example: There are existing asset records which are updated using the upload file (Import Set). Changes to th...
DATA Segregation in ServiceNow
Do we have a feature to segregate the data on basis of Region in SERVICENOW ? For example we have multiple users with different regions, a person from US region should have access to the data only belongs to US region, he should not have access of ot...
Resolved! how to change change ci class for existing CIs
we recently implemented hardware asset management and just realized that we mapped all our hardware models to the wrong category. we used the computer model category which is an OOB record. but this means that every asset created (alm_hardware) is cr...
Jamf service graph connector Change the Name field for Ipads
Im pulling in Ipad through the Jamf service graph connector but the name is mapped to come in as the Mac address and the type of device. How can i change it? Any guidance would be amazing. Thank you
Resolved! Adjust Consumable Quantity
Hi Folks, One of our asset users accidently input the quantity on a consumable record incorrectly and now our quantity is off. Is there a straight forward way to adjust the quantity on consumables? Thanks in advance.