Resolved! SKU Library
Hi Community!!I just attended a demo on SAM and the presenter mentioned the SKU library? Does anyone know if this exists and where. This would be very helpful in trying to understand this white whale I call the SAM application.
Forum Posts
Resolved! Software Library in Software Asset Management professional
Hi, In SAM, The normalization process compares the discovered publisher, discovered product, and discovered version values against the Central Software library. So where can I see that software library. How does my instance get the updates. Thanks Sh...
Resolved! Oracle License entitlements and reconciliation questions
Hello, I have a few questions on Oracle entitlements and reconciliation. I have taken the SAM-P course but it didn't really have detailed hands on for each of the publisher packs and examples if issues. Will named users pull from oracle instanc...
Resolved! Is "Warranty" considered a consumable or software?
When I order Apple Hardware, I also order Apple Care Warranty. How do you tie the warranty to the hardware? Is the warranty entered as a consumable or software or what? I would ideally like "received" warranty to automatically be assigned to the h...
SAM Pro - Custom Product Models, Entitlements and Discovery Models
I have numerous discovery models that were created against in-house built applications. I've created custom products to account for these discovery models as well. However I am unable to map the discovery models to the to the custom product. I also c...
Resolved! Operating System Name/Version on Hardware Asset record/form
Hi All, I am new to Asset management, so trying to figure out, In Hardware Asset record, like Desktop/Laptop, where can we capture/store OS details like OS name/version, do we have any OOTB option or should we manually stored it in custom field if ne...
Resolved! how to Manage Inventory for PC accessories which are not stored in CMDB assets.
I am looking for inventory for storing small accessiries like headset in servicenow, not really wanted them to store in CMDB as an asset. Just for couting purpose (inventory) how much has been given to users versus how much is in stock? I looked at p...
Not Compliant - Reconciliation Results
Hi, I have below software entitlements in my instance. When I run the reconciliation job for a particular publisher, I am getting "Not Compliant" as a status for the respective products. Any idea how to make these products compliant?
Update Display Name on Software Model table if Vendor name changes
Hi, On the Software Model table (cmdb_software_product_model) - the display name is calculated from the Manufacturer, Name and Version fields. If the Name or Version changes then it updates the display name. But of the vendor is updated then the Disp...
SAM Pro and Autodesk
Has anyone integrated with Autodesk's MAS licensing server? We're trying to figure out the best way for this in Madrid SAM Pro. Thanks, Larry
Coupa integration with ServiceNow
We have been using the ServiceNow procurement application to create purchase orders and receive hardware and software assets. We are moving to Coupa, taking the procurement piece out of ServiceNow. We will be integrating with Coupa to receive the a...
Where can operating system support dates be tracked?
Where would you track the support dates for operating systems? Do you have to create a software model to track these dates?
Resolved! How to change Display Name of Normalised discovery Model
Hi, I am working on Kingston release and SAM pro module. I have seen few enterprise SQL server had been normalized as SQL Server 2016 Integration Services 13.2.5026.0 I reverted the normalization and change the Product name to SQL Server instead o...
Device Allocation in SAM
Hello Guru, Getting error when we try to create Device Allocation record in SAM/Software Asset Management. Error - Selected entitlement does not match your entitlement condition *Allocated to - Name of host/server/computer where, trying to allocate s...
Resolved! How to run a report on model category table to get all the attached models to the every model category
Hi, I have to run a report on Model category[cmdb_model_category] table which should give the data about all the models attached to the individual model category. PFA screenshot for the reference. When i run the report i should able to see 316 model ...
