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Resolved! SAM - Number of Oracle required licenses (per Processor)

Hi guys, i'm trying to calculate the number of required license for any Oracle Installations with License metric = Per Processor. I've installed Oracle Publisher Pack plugin and now I can define an entitlement with Metric group = Oracle and License M...

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GianluNow by Mega Expert
  • 3034 Views
  • 6 replies
  • 1 helpfuls

Resolved! Asset Management - IT Asset expiry/end of warranty

I want to receive reports by email while these events are triggered: 1.When license will be expired on 90days later2.When asset warrant will be ended on 90days later. Is servicenow currently having these features? If not, how to do? Appreicate for yo...

An Kun by Kilo Contributor
  • 1698 Views
  • 1 replies
  • 2 helpfuls

GitHub integration with SAM Pro - Relating to a User

We've recently configured the GitHub <> ServiceNow Direct integration to pull information on our licensing and accounts. The integration pulls in the github members into the subscription table as we'd expect with the "User Principal Name" set to the ...

Adrian W by Kilo Contributor
  • 1600 Views
  • 3 replies
  • 2 helpfuls

Missing Software Model

Has anyone encountered a "Missing Software Model" error message when creating an entitlement in SAM Pro Orlando or beyond? More specifically, it is believed that the "Active" software definition does not have a product value which results in the erro...

Paul G_ by Tera Contributor
  • 1118 Views
  • 2 replies
  • 1 helpfuls

Resolved! Auto populate field when creating an incident from a UI Action Button

Hi  I am looking to create an automation where our User Management team can create an incident to report that a user has left the company. My thoughts were create a button on the User form which can be clicked which does the following:  Creates a new...

Adam Wood by Tera Contributor
  • 2782 Views
  • 7 replies
  • 6 helpfuls

Resolved! Asset linked with the CI but not showing up in the form

For some of the Configuration Items in our CMDB, the asset field is coming blank. But when we are looking at the Asset tab in the related list, we can see the linked asset (Please check the attached picture). Any idea why this might happen and how to...

Avik by Kilo Expert
  • 2874 Views
  • 3 replies
  • 1 helpfuls

Resolved! Read Only Access to Assets

Hi Folks,  Our finance team needs read-only access to see asset data (e.g. who has what assigned). Clearly, we do not want to give finance team access to edit asset assignments - is there a way we can provide that team with read-only access, or would...

Resolved! How to - Load/Enter Mainframe Software Entitlements into SN SAM Pro

We have not used SN SAM or SAM Pro, yet.   It will be implemented, soon.  I am preparing information for input into SAM Pro and am not sure how to "code" the mainframe software license metrics, i.e., MSU, MIPS, VU, etc.   I have searched through the ...

Lisa66 by Giga Contributor
  • 1522 Views
  • 4 replies
  • 2 helpfuls

How to create Reclamation rule on Software subscription ?

Hello All, Need help for creating reclamation rule on 'Subscription software', i can see OOB it is created for Microsoft 365 and that option is not available for user to select. And also wish to understand difference between reclamation rule running ...

saisurendra by Tera Contributor
  • 1184 Views
  • 1 replies
  • 0 helpfuls

Resolved! Supporting Data for Lab 1.1 (Prepare the SAM Environment)

Hi All, I am doing the learning - Software Asset Management Professional Fundamentals, wherein I need to complete the Lab 1.1 ((Prepare the SAM Environment). And, in this one topic is to download the supporting SAM Files (2.1-entitlement_import_file....

Anand by Tera Contributor
  • 2063 Views
  • 4 replies
  • 6 helpfuls

SAM Pro Software Model Result Not Reconciling

I am trying to make sense of reconciliation results for a product called Office Timeline, within my Quebec instance. We have 154 active subscriptions for this product, and SCCM is reporting 194 installations. However, the License Workbench indicates ...

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Omeir by Giga Contributor
  • 1591 Views
  • 2 replies
  • 1 helpfuls
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