It would be helpful to have more information.
Is this just on one device or is the serial number not coming in at all?
If it's not coming in at all, is this for a specific class it's not coming in, or don't you see any serial numbers?
How are you integrating? Are you using OOB methods/apps, or did you create your own?
Did you check the imports? Is it there and not transformed, is it simply not there, or is it coming in empty?
What troubleshooting did you already to?
Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark
