Are the fields in Discovery Model and Software Installation suppose to not really be sync'd up?

[jpcb0108]

Hi everyone,

I am quite new to SAM and we are checking one of our client's Software Installation table.
We noticed that some of the entries in their Software Installation table (cmdb_sam_sw_install), fields like "Publisher" and "Version" are empty however the associated Discovery Model record referenced by the Software Installation Entry is normalized and the Publisher and Version field is filled up.

Is it normal that the Discovery Model has information about the publisher and version but the actual software installation itself is blank. Any tips on fixing this if this is not the intended behavior.

Thanks.

[SK Chand Basha]

Hi @jpcb0108 

During normalization processes, suggestions are created if there are differences between defined normalized values and manually normalized values for Publisher, Product, Version, Editions, Platform, and Language (e.g., when there is a variance detected between standard normalization and a discovery model that has been manually normalized). You can accept or reject these suggestions and the suggestion record is updated with your decision.

Normalization suggestions are stored in the Normalization Suggestions [samp_normalization_ suggestions] table.

We have five status

Normalised

Partially Normalised

Manual Normalised

Match Not found

New

Match not found: 

No corresponding match was found in the content library.

So, if the discovery model has values you need to manually normalise the software after filling publisher and version which is shown on discovery model then the status was changed to manually normalised.

Mark it Helpful and Accept Solution!! If this helps you to understand.                          

[jpcb0108]

Will these normalizations cascade over to the "cmdb_sam_sw_install" table? Because right now yes our Discovery Models table is for the most part filled in but the actual instance of a software install [cmdb_sam_sw_install], the publisher, version, fields are empty

[dreinhardt]

HI @jpcb0108,

could you please share a screenshot of both objects (SW install & linked discovery model).

Please take care about the various columns with "similar" names are available in the sw install table

Best, Dennis

[jpcb0108]

Hi Dennis,
I checked and yes as you have pointed out that field with the "publisher" and "version" field names are indeed blank (as seen on the bottom of the screenshot) but does this mean that even if it was normalized, the Software Installation entry's publisher and version would still remain empty even if there is data for the norm_publisher and norm_version ?