Question on SW model suites. Wil the software install conditions applied on the Parent SW Model automatically apply to the Child SW Model? Or does this need to be setup individually on the Child SW Model?When an install is detected through DMAPs for ...
Hi Experts, Background: I have activated the OOTB Business Rule "Create CI on Insert" on Hardware Asset table which creates a corresponding CI whenever a new Hardware Assets gets created in the "alm_hardware" table. It also creates a duplicate CI if ...
Hi All, We have a requirement from our customer to make the import shipment notification feature to be enabled for the Asset managers (role = asset) , currently the feature is only available for admins. Has anyone achieved this? Any suggestions ? R...
Hello All I have SAM PRO and in San Deigo version .I can create a rule based on Publisher and Product Field however how will this work when same product and publisher have multiple versions ?Does it make sense to have the display name so that you can...
Hi CMDB Forum, At very sudden duplicate assets are getting created by system with same serial number and asset tag which are already existing in the CMDB/hardware tables. no recent updates done on any schduled jobs (data from SCCM to ServiceNow) but...
Good day everyone, I'm very new here and am posting my first question to ask the forum and seek advice. My company adopts the much preferred Agile working environment where employees have a choice to work from home a few days in the week. In the off...
Records are creating in alm_hardware table without serial number . while the serial number field is mandatory but still it is creating records without filling the serial number mandatory field . What could be the possible ways of creating hardware as...
Hi ITAM colleagues, I am implementing the HAM Pro Asset Swap capability. I use Asset Action and Swapped CI while resolving an INC.After that, looking in the CMDB I see that the INC related CI is replaced by the Swapped CI: Fine.But: I also see that C...
Hi We are looking at directly integrating BMC ADDM to ServiceNow using the BMC Helix provided ServiceGraph. We are seeking some references of companies that are already using this to understand how well it works, any gotchas and suggestions. https:/...
I have Many Laptops and desktops. We are implementing ServiceNow in our company. My question is for Laptop what would be CI and for Desktop what would be CI? Does ServiceNow will automatically define the CI's to Laptops and Desktops or do we need to ...
Hi, I had this question recently regarding two different PPN that look the same but have different consequences in terms of licensing. I'd like to know if MS Publisher Pack accounts for these differences: AAA-10726 - M365 E3 FromSA ShrdSvr ALNG Su...
Hi, I need notification (120,90,60,30 days) on contract that have termination within the contract. Notification should be sent to the contract Management team/Admin and contract owner, Note: This needs for SAM(i don't think it will impact anything)
Hi, Is there a way to link multiple PO number to a contract? currently the PO number field is only allow 1 data.
Hi everyone, We have HAM enabled and are trying to move towards agent workspace... But there is something that we can do (HAM related) in the native view, which we are struggling to do in the agent workspace view. We are able to update the asset acti...
Hello, I need to migrate data from cmdb_software_instance table to cmdb_sam_sw_install table . For this I went to module "Migrate software install" and run that/toggled that. First time data is exactly the same in install table from instance table b...
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