Resolved! Client access is the right to use for a specific amount of time
Client access is the right to use for a specific amount of time.? Is it Yes or NO
Forum Posts
Salesforce Integration mapping entitlements with import software model product data
Hi all, I am looking for some help or advice regarding the mapping with Salesforce Entitlements and Salesforce import Software Model product data. This mismatch is leading into that the ''Analytic Hub'' data within SaaS overview( usage vs entitlemen...
Resolved! How to create a field in the Hardware Model to indicate Form Factor ?
Hi, I recently got a requirement regarding add a field in the Hardware Model to indicate Form Factor. This field should be located on the "information" tab of the Hardware Model record (cmdb_hardware_product_model). The right hand column only has two...
Resolved! SCCM discovering model number in CI record but not in Model record
Hi We are running discovery for CMDB using SCCM We are discovering each CI successfully however we, discover the CI hardware model number in the CI record. We would like discovery to populate the Model Number on the model record and use the model num...
Accept or Reject the task by user
HiI am currently configuring a flow designer to handle software requests through the Service Portal. I want to suggest an alternate software to the user and provide them with the option to accept or reject it. Is there a way to allow the user to acce...
Resolved! Grant write rights to a single field with Field level ACLs
I need to grant write access to a certain field within the cmdb_software_product_model table to a custom role I created. This access must be restricted conditionally to some records of the table meeting criteria based on the "Manufacturer" field. It...
How does reconciliation work with SAM Foundation ?
Hello,I'm trying to understand how reconciliation is supposed to work with SAM Foundation. My understanding was that this is supposed to work with Software Discovery models. But I see that Software Discovery model is empty with SAM foundation and the...
Optimize servicenow licensing
How to optimize ServiceNow licensing?
Handling Duplicate Hardware Models
I am running Discovery and SCCM integration. I have found that after implementing field normalization on the Lenovo models I am now getting duplicate "Non-normalized" models being created after SCCM imports. What is the best method A)Merge the mode...
Resolved! Disabling SAM and deleting all Licensable data from the Instance
Hi Experts! I am fairly new to SAM. We started the SAM implementations and later we recognized it is not much needed and as we had over utilised the SAM SU license Susbcriptions, we are now planning to disable SAM and cleanup all related data in tabl...
Hardware Asset Warranty Expiration date and Purchase Date Informations
In our AMDB, we wanted to capture the Hardware Asset "Warranty Expiration Date" and "Purchase date" information. We have done integration for Dell, Lenovo and Netapp to get this information. However, we are still pending with the IBM, Check point, ...
How Oracle license reconciliation works?
I have a software model for DB server enterprise , have discovery map and entitlement(Named user plus) associated with the software model. When I run Oracle reconciliation , DB Servers EE are not reconciling the installations against the expected sof...
SAM Pro and apps deployed via virtualization
Hi, We deploy and use many of our applications through virtualization technology, specifically MS App-V and Citrix. While the application packages are deployed to the host servers, the applications themselves are not actually installed on any endpoi...
SAM Reconciliation for Microsoft Publisher keeps failing
Ever since we upgraded to Tokyo the recon keeps failing for Microsoft, has anyone encountered same problem ??
Software Asset Management Foundation plugin Activation in PDI
Hi,How can I activate the Software Asset Management Foundation plugin on my PDI. I can't use "Request Plugin" because my SN ID doesn't work with PDI Instance.Thanks,Joanna