At what point in the hardware lifecycle do software installs stop counting toward license compliance? We are having issues with our machines with states of in stock or retired still showing up on our license compliance. Is there a way to set what sta...
CI field is blank for asset records. Any suggestion will be much appreciated. Thanks in advance!
Hi folks, Discussing with a customer to implement HAM and i've been trying to find some best practice of 'where do we start'. Customer is very immature and basically managing their assets manually, excel spreadsheets at best case. Related to the matu...
Hi all, I have a situation where while discovering Linux servers, OT assets are created in cmdb_ot_entity table. I am trying to understand why it is happening. Here is what I did to recreate the case. I got a Ubuntu VM , created a new non root user ...
Our Windows Core Infrastructure Services (CIS) DataCenter license allocations have been established now for quite some time with our VMWARE clusters having CIS datacenter licenses Allocated In Use. Recently something has changed that caused ALL of ...
Is there a way to create custom publisher packs for SAM pro? If so, how is this done? I have researched and could not find any answers on this. Any help is appreciated, thanks!
Hi Community, We are beginning our SAM Pro journey with a client. We have undertaken an initial review of the system and identified a number of customised records that needed to be reverted. It was handy having the "Revert Customizations" module unde...
Hello, Our company has just started using Servicenow and I am relatively new to this system. I need to create a new type af computer peripheral like monitor or camera ... so that our inventory team can choose this in the asset form. See printscreen. ...
I'm noticing that some discovered software titles show as "licensable" in the 'Product Type' field of the software record even when the Software is not technically licensable (Google Earth for example). This field is grayed out and thus far I have be...
Hi Community, I work for an organisation managing about 5000 endpoints and considering a SAM solution. We'd initially look to manage Microsoft and VMWare software. Most MS office products are O365. I'm very interested to get a sense of a) The implem...
I would like to display list of assets associated to specific location (eg room). I tried updating the related list view for cmn_location, but I dont see how you "join" other tables (eg other custom asset tables) that have location for the room defi...
I'm setting up Model Categories and Assets/Product Catalog items for IT inventory. I created a Model Category of Furniture & Utilities because I couldn't come up with a better name. I chose the Product model class of Facility Model and Asset class of...
Hello All, I want to understand how the hardware CI & Software CI can be created and how it reflect in CMDB if you any documents or refrence link please let me know. how it look like in cmdb. in the form of image
Dev was updated with sandiego, so I need to do smoke test for SAM
Hi Community, We are just starting our SAM Pro journey and trying to connect the dots between Software Installs, Discovery Maps, Software Models and so on and we have just enabled the property to create software models automatically for all licensed ...
