Servicenow Discovery Integration with BMC CMDB

[SK84]

Hello Everyone,

We have a use case of ServiceNow Discovery integration with BMC CMDB for sending all the discovered data. Is it possible?

Regards,

SK

[Frank Tate]

There is no easy answer. It all depends on exactly what you're trying to do.

One paid solution that exists is https://zigiwave.com/system-integrations/bmc-remedy-servicenow-integration/ .

Frank

[SK84]

Thanks Frank for the response. So you mean out of box solution is not available for syncing all the discovered data into BMC CMDB? Can we export all the discovered data by ServiceNow discovery into CSV? and then import that CSV into CMDB?

[Frank Tate]

Correct. As far as I know, there is no OOTB ability to sync the ServiceNow CMDB with the BMC CMDB.

Yes, you can export the data from ServiceNow. One common way is through the use of export sets. 

Frank

[SK84]

Thanks. Another possibility is by using REST API, I guess.

ServiceNow provides API and BMC CMDB can pull the data using this.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0727636