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Uninstalled software detected to be consuming license

Hi Everyone, User confirmed that they have already uninstall software but when reconciliation is done, in remediation option, the "License required by" tab is showing 6 devices that have uninstalled the software. Upon checking software installation, ...

Ph_m B_u by Tera Contributor
  • 415 Views
  • 2 replies
  • 0 helpfuls

Client Software Distribution functionality

is the below statement are true for CSD... The first stage in the CSD process flow is configuration.???????CSD can automatically distribute and reclaim software without a license for Orchestration.??????

Sourabh Ojha by Tera Contributor
  • 1071 Views
  • 4 replies
  • 1 helpfuls

Software as a Service

How do you enter an Entitlement for a software model that is considered a Software as a Service (SAAS)?would you create a separate model for the SAAS?

LoukianosA by Mega Contributor
  • 543 Views
  • 1 replies
  • 0 helpfuls

Oracle GLAS integration with servicenow

Hi All  Need help in guided set up of oracle GLAS integration with servicenow, can any one help me in providing the docs. I am implimenting SAM Pro , as part of this i have to do oracle integration with servicenow, i can not find any docs related to ...

Resolved! Publisher name not reflecting under license usage

Hello Community I need help on Publisher name not reflecting under license usage. I've checked all possible ways to fix this issue but not finding solution. The software model is reflecting in asset workspace under Licensing software models, but publ...

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Resolved! Install HAM on PDI if purchased for your Org?

My organization did purchase Hardware Asset Management (HAM) and the Service Now site states that once purchased, it is available for us to install on any of our instances.  Is there a way to install HAM on my PDI if my PDI is registered via my organ...

SAM Tool Feedback

Hello everyone, I am seeking feedback and references on the Software Asset Management (SAM) tool provided by ServiceNow. Specifically, I would like to know about your experiences with the tool, including what worked well and what did not work well. I...

Error while Importing MLS for Software Asset management.

We are getting below error while Importing MLS into SAM Transaction Data tab not found. Please upload a MLS document with 'Transaction Data' tab. I have inspected the file and it seems to be fine and has a Transaction Data Table with actual data,has ...

Resolved! What is the difference between Workflow studio and workflow editor?

Dear experts, I would like to add in or change the current risk event lifecycle workflow under the advanced risk management scope. May I know what is the diff between workflow studio and editor? So where and how should I approach this customization? ...

ChuanYanF by Tera Guru
  • 1151 Views
  • 12 replies
  • 5 helpfuls

Edit stock rules

It should be simple but need to know how to edit threshold numbers. When it hits 5 it should order 10, need to change that and cannot for the life of me find that.

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