Potential savings value

Does anyone know how the potential savings are calculated? We’re seeing $0 for many of the records in our instance.

Nexthink to ServiceNow Integration – Data Mismatch & Performance Optimization

Hi Team,We are currently working on an integration where Nexthink sends approximately 5.6 million records to ServiceNow daily. This data first lands in a staging table, and then gets transformed into the Software Installation (cmdb_sam_sw_install) ta...

Missing Records During Entitlement Import – Root Cause and Suggestion

This week, I encountered an interesting challenge while importing 1,000+ entitlement line items into ServiceNow SAM Pro using the Create New Entitlement Import page.Everything looked good, until I noticed something strange:- 890 records imported succ...

Software asset management Implementation

Here’s what I’ve done so far:Step 1: Installed the SAM and SAM Pro plugins.Step 2: Set up and opted in for the Content Service.Step 3: Completed software installation through the Discovery process.Step 4: Verified that the software installation recor...

how to exclude an asset from a specific software product license consumption

Laptop forecast

How are folks using HAM (bare bones) to forecast laptop demand over the next quarter? 

Can I call the renderer for a portal page in a script include so that I can re-use in an email?

https://[my_instance].service-now.com/sp?id=services_status uses an MVC structure that gets output to the browser. Is there a way to call an API so that the Status History widget will display in an email?  

An history of Device allocations

Hi Community,We want to implement Microsoft Office Desktop license tracking. The client wants to bill the various departments internally.They don't have a SAM module, only IT Asset Management provided with ITSM license.So, the idea is to create Softw...

Integrationhub ETL for Software installation (cmdb_sam_sw_install) table

Hello, I need to transform data in cmdb_sam_sw_install table for which i have followed below steps:1) created data source of type excelexcel contains 3 columns( name, version , installed_on)2) through integrationhub etl im trying to perform the trans...

Autodesk Fusion

Hi AllWe have subscriptions for Autodesk Fusion and, as there is no direct Integration for Autodesk, we manually export user data from the Autodesk Portal and do a Load Data of the users who have been assigned to Fusion into the Software Subscription...

SAM Discovery Maps

Hello all! I have got a question about the Discovery Maps in Software Asset Management.The Discovery Maps are used to map (connect) the Software Discovery Models to the Software Models. Upon import of a Software Entitlement, if the PPN for the the gi...

generate PDF with Purchase order details after clicking UI Action

Hi, I have a blank document and wanted to fill some fields from a record upon clicking some UI Action in ServiceNow form. Please let me know if anyone has ideas or something how to generate a PDF with this.

SAMP True-up Costs

Hi all,I have some questions about SAMP True-Up costs. According to this post,     True-ups are calculated based on entitlements among some other calculations. What if you don't have entitlements? Our current work around is to create fake entitlement...