Forum Posts
Resolved! ServiceNow SAM Pro integration with SAP (S4 HANA)
Hi All, I have integrated SAP SOLMAN (S4 HANA ) with ServiceNow. I executed the integration basis the steps mentioned in the ServcieNow document. The connection is live and data is flowing in for users and engines. However, the License Type column a...
A day in the life of a SAM Admin
Hello Team,Our organization is implementing SAM PRO in the next few months and our APM team will be the SAM Admins for the tool. I am trying to establish a set of daily, weekly, monthly functions for the team to identify training and workforce plann...
Resolved! VMware Licensing Tables
Hi all,Hoping someone can help shed some information on a couple of tables.We have been doing some work with VMware and noticed that there are two tables that relate to SAM (VMware Discovered License Key Consumption + VMware Discovered License Key). ...
Please explain the concept of review and track the end of life (EOL) software products
Hi Folks, I am trying to explore and understand the different sections in Software Asset Workspace. I am not able to understand how the data to be populated in the Lifecycle Management dashboard section. I also have gone though the doc link https://...
Please advise on the right way to use Maturity item /success goal/success activity
Hi Folks, Hope you all are doing all good!!. 1.How Maturity items and success goals and success activity and Value Builder tasks are linked with each other? Explain with one maturity item. If there is any template available , please share.2. How can ...
Software Product displaying "This software model has not used any licenses due to an issue." Error
While reviewing Microsoft Copilot, an error message is displaying "This Software Model has not used any licenses due to an issue. Please look into the unlicensed entities and address accordingly. See Attachment
SAM Pro | How potential savings are calculated?
Hello, does anyone know by chance how the value of the "Potential Savings" field of the records of removal candidates is calculated?For example, I have this entitlementand my removal candidates mark this amount as potential savings My client is aski...
Resolved! Best practice to convert FBD scans into installed softwares
Hello, We have below use case from our SAM stakeholders which I think can be delivered through File based discovery. 1. Discovery of installed software that cannot be discovered by agent with SAM policies2. Detection of file paths for installed softw...
Query on IBM License Metric Tool (ILMT) integration with ServiceNow
Hi All,Currently the IBM License Metric Tool (ILMT) integration is done with the ServiceNow, but it is not up and running, I got PEM certificate from IBM team, how can I upload the certificate into ServiceNow without effecting existing configurations...
Discovering microsoft store softwares & license keys
Hello, I understand apart from discovering installed software from Add or remove programs or through file based discovery, how can Servicenow's agent client collector discover installed software from Microsoft Store apps.Additionally, we have noticed...
SAM PRO - Unrecognized dentifier
Hi Team, We previously had a working Adobe Cloud integration in SAM Pro, but a new unrecognized subscription identifier “ARCH” has appeared in the latest import. This identifier currently contains X users, and SAM Pro cannot map it to any known Adobe...
Resolved! Hello, is there a role that allows a user to view the security functons and admin functions without
Our instance was taken over by a company that bought us, they want to do a security audit. I want to be able to give them access to view the settings but not change anything. What role can I give him?
How to do renewal of licences in SAM Pro.
How to do renewal of licences in SAM Pro.
ServiceNow SAM Pro
I am currently working on a project that uses ServiceNow SAM Pro, and I am relatively new to this module. I would like to strengthen my understanding of SAM Pro.Could you please share or point me to videos, playlists, or any learning resources that c...
