ServiceNow sam pro reconciliation is partially completed

[vikas shukla1]

when we run the reconciliation for specific publisher then we are getting the below error message with partially completed status

Please help to fix it.

Thanks,

Vikas 

[Its_Azar]

Hi there @vikas shukla1 

If your BR is calling the Script Include, record is just the GlideRecord object you passed from the BR. For example:

var rec = current;  
var result = new MyScriptInclude().sendDisclosureRecord(rec);

Inside the Script Include, record.getValue('field_name') works because record is the GlideRecord from the BR.

Hope this helps

[Bhuvan]

@vikas shukla1 

If reconciliation attempts to normalize discovery model using Publisher + Product but do not have version, edition details it sets reconciliation status to Partially Normalized.

Check if you have opted IN for content service, you can submit a request and content service team can update the Central Software Library. Once the new content is included, normalization will reflect correct status.

If you have opted OUT, manually update the discovery model with remaining attributes. Reconciliation status will be set to Manually Normalized.

You can refer below knowledge article for more details,

https://noderegister.service-now.com/kb?id=kb_article_view&sysparm_article=KB0859819

If this helped to answer your query, please mark it helpful & accept the solution. 

Thanks,

Bhuvan

[Bhuvan]

@vikas shukla1 

Did you get a chance to review this ?

If my response helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan