- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
02-01-2026 10:10 PM
What is the trick for getting this action to become available? I thought it was in one of the spokes but I can't find it.
Thx!
Solved! Go to Solution.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
02-02-2026 07:16 PM
yes I don't have XML
The approach I shared will also work, the steps are simple though
💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
02-02-2026 08:24 AM
if you are thinking to update catalog variable in your flow, then that's not available OOTB
there is no direct action that updates the variables in flow designer and also it is not recommended also. But you can achieve it through the following steps -
- Look up record on the sc_item_option_mtom table where 'Parent Item' is 'RITM' and 'Dependent Item.Question.Name' is 'variable name' (which variable's value you need to change)
- Then look up record - 'sc_item_option' with conditions - 'sys_id' = 'Dependent Item.sys_id' (the first look up record's)
- Then Update the last look up record with desire value change -
💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
02-02-2026 08:24 AM
this blog has approach for custom flow action to handle this
Set Value of a Catalog Variable at Flow Designer
💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
02-02-2026 10:42 AM
Thanks Ankur, these are both very helpful! You wouldn't happen to have an (xml) update set for the Update Catalog Variable action? I'm having trouble trying to recreate it.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
02-02-2026 07:16 PM
yes I don't have XML
The approach I shared will also work, the steps are simple though
💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader
