Setting the Cat or Sub Category form the incident form

Roshni1 · ‎07-21-2025

We have our incident form that "Issue related to" field matches the Category. When a users submit the form I would like the Category to be updated.

Currently in my record producer I have a script that should pull the category into the incident table but it is not.

Am I missing something in my script or should this be done by a BR?

Any help is appreciated. Thank you !

Attached some screen shots.

GlideFather · ‎07-21-2025

Hi @Roshni1

if it is a record producer, you can map that variable.

Navigate to the record producer, select the variable "What is the issued related to" and do following:

Mark "Map to field" true,
then a new field called Field will occur and select your field there (Category):

But remember that Category has some choices so your variable should be 1:1 with the same values, check sys_choices with the variable choices to have the same names, labels are not important but the names are

Let me know if you managed it with this

———
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View solution in original post

Roshni1 · ‎07-30-2025

Hey there

So it looks like the tip you sent me is not giving me issues. When you same name do you mena "value"?