Smartsheet Integration Questions

[Cairns]

Hi all,

I am in the process of setting up the Smartsheet integration. The application owner for Smartsheet that we are working with has asked a couple of questions which I do not know the answer to. Would anyone here, who may have already set this up, know the answers? See questions below:

1. I am wondering whether we require firewall traffic to be allowed to this product host api.smartsheet.com ?
2. Do we require firewall traffic to be allowed to webhooks.smartsheet.com ?
3. Are we required to enable Auto-User Provisioning in order for the API connection to work ?

If anyone is able to help, that would fantastic. Failing that I will open a support ticket with SN themselves. If they are able to answer I will reply to my post with the answers to assist anyone who may have the same questions in the future.
Thank you in advance.

Cairns

[Tanushree Maiti]

Hi @Cairns 

As per Smartsheet community,  you must allow firewall traffic from webhooks.smartsheet.com to your ServiceNow instance if you are using Smartsheet webhooks for real-time data synchronization

Refer: https://community.smartsheet.com/discussion/141393/smartsheet-webhook-api-traffic-changes

But in Servicenow Documentation: Integrating with Smartsheet  - no where it is mentioned. Better you raise a case to Servicenow vendor (Hi Ticket) and take the confirmation.

Also Refer: 

Integrating with Smartsheet 

Smartsheet integration with ServiceNow 

[Cairns]

Hi @Tanushree Maiti,

Thank you for your reply. 

I will pass the link you provided on to our colleague in the Smartsheet team.

If no one else replies with any answers, I will look to open a HI ticket with SN.

Regards,
Cairns