Software Installation Discovery

[lsaxena]

Hi Team,

Is their any way we can see software installation data for workstation, in our SN environment. We are going to upgrade to UTAH. 

We can only see the data for servers not for workstations.

Thank You

Loveneesh 

[Paritosh Kumar]

I tried searching on documentation of servicenow & KB articles.

Please find below articles may be they could help you.

Articles :

[SAMP]Software Discovery, Installation, Models Data Flow - Support and Troubleshooting (servicenow.c...

Why are the Software Installations for my Server not populated after activating Software Asset Manag...

Tables names where we could find them.

cmdb_sam_sw_install

cmdb_ci_spkg

Still looking for more detailed information. Will post ASAP.

Best Regards,

Paritosh

[lsaxena]

Hi Paritosh,

Thank you! This is helpful.

I am still not sure, if we have enabled the SAM Module Installed, in our environment. Is their any way to check.

Currently we I can see software install data in table cmdb_sam_sw_install. However, its only includes servers not workstations.

Inside table, cmdb_ci_spkg. I can see the data for software installed but nothing related to workstation.

Please can you guide me, to check if we have SAM installed. We have upgraded to UTAH Environment .

Thank You

Loveneesh

[Paritosh Kumar · Accepted solution]

To check whether SAM is installed.

check for (com.snc.software_asset_management) - legacy plugin

https://docs.servicenow.com/bundle/utah-it-service-management/page/product/asset-management/concept/...

Please check for below plugins as well.

This comes under SAM foundation plugins

com.snc.sams

com.sn_sam_workspace

Please dig in deep below threads it has details informations.

https://docs.servicenow.com/bundle/utah-it-service-management/page/product/software-asset-management...

The Thread which explains SAM process.

https://docs.servicenow.com/en-US/bundle/utah-it-asset-management/page/product/software-asset-manage...

Please Mark helpful if it's help.

[TECH6439]

If you check on Stats.do OR xml stats you should be able to see ALL the plugins installed/Activated in your Instance.  Its a looooooong list but for what you are asking, once you get the list of plugins search for "com.snc.samp". Also note that this plugin requires a separate subscription.