Software installation discovery

[Sharath807]

Hi experts, I have a doubt regarding software installation table. There is two fields 'unlicensed install' and 'Active Install' , what is difference between it . If I install a software in my device after discovery process what will be the state of this fields . It will be true?. But after I install one sample software its showing both fields as 'false'.

[dreinhardt]

Hi @Sharath807,

please check the following article - Software Installations Table Attribute Review - ServiceNow Community

Unlicensed install (unlicensed_install): True/False flag identifying if the most recent reconciliation processing identified the software installation as unlicensed.

Active install (active): When the same software installation is discovered by multiple discovery sources, only one will be set to “active = true”. The remainder will be set to false. This is to avoid double-counting in reporting.

Additionally, when the com.snc.samp.exclude_device_flag system property is in use, software installation records representing software installed on matching CI’s will be set to “active = false”. This is to preclude their inclusion in reconciliation calculations.  The “SAM - Adjust installs for excluded Cis” scheduled job handles the setting or unsetting of the Active install attribute for CI’s impacted by the system property. For additional information on this system property, refer to the ServiceNow Docs site.

Best, Dennis

[Community Alums]

Hello @Sharath807 ,

Active install indicated that weather the software is currently active or not on that particular device & Unlicensed install tells you weather you have an active entitlement present to consume that software.

Thanks!

[Sharath807]

Hi @Community Alums Thanks for reply. Actually I installed particular software on Monday on my device. On Tuesday i checked 'Software installation' Table, there is no software discovered. Again on Wednesday when i check the software got discovered and  'Active install' was 'false' . Again Thursday(today) when i check the 'Active install' is true. Can you give brief idea about how its works. Iam new to this SAM.