How do I create a report showing all physical servers under a data center
This should be a simple report but I am having no joy. I want a list of all physical servers under a data center, is this possible? I am on Rome Thanks in advance
Forum Posts
Resolved! Is there a reason the Asset form does not prevent creation of duplicate asset records having the same Serial Number?
Our warehouse team receives hardware assets (PCs, Monitors, Servers, etc.) and manually enters the new device into ServiceNow. Occasionally, the same asset and it's serial number are entered twice and we have a duplicate asset record. Out of Box the...
Procurement Workflow - OOTB
Is there an Out-of-the-box workflow for SAM which works for non-standard software, i.e. software that has not yet been procured. It would track the procurement process in addition to licensing and usage.
Resolved! Can't Find Reconciliation for SAM Pro
I probably shouldn't be asking this after a long day, but for some reason Software Asset > Reconciliation is missing from our DEV instance with all of the basic SAM PRO plugins installed. Maybe I'm looking in the wrong area of the jobs, but was revie...
Resolved! Relationship between an asset's model category and the corresponding CI Class
What is the relationship between an asset's Model Category and the corresponding CI's class? Does the Model Category determine the Class? If the Model Category is changed on the asset or class change on the CI do those actions effect each other?
Resolved! Can you explain further the need/importance of using an Asset Tag on software entitlements?
The client has made a request that we discontinue using asset tags when loading software entitlements. I was unable to provide a solid reason for continuing to use them. I have read the Community posts: Best practice documents on creating a unique D...
Unable to view/edit product models despite being admin
Hi, First of all, we are running the basic Asset Managing OOTB module, not HAM Pro. I believe that we should still be entitled to being able to edit product and hardware models. I have what seem to be the necessary roles - model_manager as well as ad...
Resolved! Hardware asset request flow
Hi, When using the OOB flow 'Hardware asset request flow', is the asset that is requested also being subtracted from the stockroom inventory? Best regards,Kenneth
How to troubleshoot Adobe Cloud Integration for SaaS Subscriptions when there is a Delta?
Good day, We setup the Adobe Direct Integration Profile within the SaaS License management. Subscriptions are properly retrieved and populated but there are gaps. Not all subscriptions we would expect are shown in ServiceNow and I don't know why. The...
Resolved! How are you purchasing and upgrading entitlements?
I feel like this shouldn't be that complicated but who knows.... We have SAM Pro in place and we have procurement. Some companies allow you to upgrade your current licensed software at a discounted rate, in this case we are talking about TechSmith Sn...
Is it possible to track open source licenses in SAM Pro?
I am trying to find how can we track open source licenses using SAM Pro? Is there a Product category for Open Source type licenses? Any help would be appreciated! Thanks
Is there a way to bulk publish items to the Service Catalog?
Good afternoon, Is there a way to publish multiple Vendor Catalog Items to the Service Catalog simultaneously? I am transferring 10k+ hardware models from our old asset tracking system to HAM. I have used import sets to create both the Hardware Model...
Resolved! How to tell which .exe file corresponds to which Software Installation [cmdb_sam_sw_install]?
In Windows devices we are discovering .exe files as installations for an instance with SAM Pro. There are two in the same device that are identical in all the fields (like the discovery model). Is there a way to distinguish them, maybe by the full pa...
Computer CI name needs to be set to Serial Number
When we create an asset with model category of Computer, system automatically creates a Computer CI. This CI has Name value set to the asset's model's name. Can we set it to asset Serial Number instead? Will there be problems if we do it?
Resolved! Grant read only access to Asset Module
Hi I created new ACL for READ Only access but not sure which application menu should be added? Its not working. thank you
