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Dear Fellows, We implemented the SaaS Salesforce integration in DEV and in UAT and it worked well, however in PROD the job is failing with the error: Error: sObject type 'Organization' is not supported.Response Received: {"message":"sObject type 'Org...
Software Entitlement Import Template - I can add an additional field call Tax % to the template and the import process will accept it even though it is not part of the template. I can't however do that with Hosting type field or other fields like IT ...
I am trying to understand what process marks software installations in the software installations table as not active, where the attribute 'active_install' is set to false. What job/business rule handles this, does anyone know?
Hi all, As a Model Manager, I want/need virtual devices not to create assets so that we do not have assets for virtual CIs. For the above, I have created a BR on Hardware Model table to run before Insert/Update with the conditions:Display name contai...
Dear All, We are trying to pitch ServiceNow SAM Pro to one of our clients, but ITOM is not implemented in their environment. What is the best possible way to pitch ServiceNow SAM? Regards, Abhishek
Hello! Not having an issue just looking for guidance/recommendations on best practice. We currently have our Asset Management Team fulfilling Hardware configurations and deployments, however the problem I am seeing is Items that get sent back as they...
which feature provide the data for Publisher information such as general availability and end of life dates.??????
In which stage of the ServiceNow Implementation Methodology (SIM) is the purpose to define processes and requirements for engagement and finalize delivery plan and user stories?
Hello, One of our customer wants to use 'Snow software' to discover their Infra and Software details. They told that using Snow software tool, they can maintain both Hardware and Software information. But we want to pitch in 'Discovery and SAM PRO' s...
I need to build a report when asset state is changed from in stock to in use by a scheduled weekly computer sync script. In this weekly job on function sets the CI to retire as per the criteria and one function sets the records from in stock to in us...
After finishing the SAM Implementer certification and 15 years in the industry, I can't seem to grasp a fundamental compliance concept in SAMPro: Why can't the entitlements automatically cover the used rights (consumption) without needing to allocate...
I requested that the "Activate all Software Asset Management Professional plugins" plugin be activated on my development instance. Unfortunately, The plugin was not activated. I received an email notification to report this issue to the ServiceNow De...
I am testing in San Diego, looking at the Hardware Disposal workflow. I can successfully generate a HW Disposal Request and work through the related HW Disposal Tasks, selecting Planned Assets, verifying, etc. From the Hardware Disposal Request I can...
Hi community. Can somebody advise on the following use case: We are using HAM and also CI Discovery, in this case SCCM-SG. Normally Assets are created in the procurement process. As soon as these assets are created also corresponding CI records are c...
I got the entitlement data to import into the software entitlements. I have verified that a few publishers and products are not there in my current respective tables. Should we need to create them before importing the entitlements? please confirm. Al...
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