SAM Pro and Creating asset for Perpetual+Maintenance record after first year renewal
There are 65 different asset records. Do I have to create 65 Maintenance record after first year renewal? And every year after that? Thank you
Forum Posts
how to ignore stale hardware CIs to be accounted for software license position
Hello experts, We are having a requirement to ignore the Windows Server CIs if it hasn't been scanned in last 90 days. If we set up the data refresh rule using CI class manager to change the status to "stale" for any server not scanned in last 90 da...
SAM: Acc Client - Sam Advanced Metering
We are using SAM and the ACC Client to deploy out to our workstations. We have SAM Advanced Metering enabled. Is there a way to 'bump' or trigger manually the computer policy to send the payload to the MID Server? Instead of waiting the 24 hours p...
For some assest records I can see updated by Admin/System.. who updates these..?
In the assest table I can see some records were updated by admin/system. Can anyone explain why we can see like this and also the difference between updated by admin/system.
How to integrate ServiceNow ITSM and SPM
We want to integrate ITSM and SPM. For example, I receive a user ticket and can then turn it into a task under a project. I didn't found the way to transfer a service request to a project task. Thanks.
Blacklisted software - urgent
Hi All! One of the customer have approximately 150 authorized software and they are insisting to build a funtionality to blacklist each and every software outside their authorized softwares. If any software other than authorized ones is installed on ...
difference between IT Asset Management and Asset Management
I'm sorry, but I want to know what is the difference between IT Asset Management and Asset Management. But I can't find relevant information.Thank you very much if you can help me
Resolved! SAM Pro: How does grouping reconciliation results by Country work + ACL question
Hi SAM Superheroes,Two related questions:1. I'm in the SAM Pro implementation where grouping reconciliation data by Country is likely to be important. I know there is a system property: com.snc.samp.recon.group that I can set to Country.But what data...
SAM and Software Catalog
Hi, one beginner question, how the SAM and the Software Models and Catalouge is being linked to each other? It seems I'm a bit blind. Best regards, Frank
Agent Client Collector - uninstall software
Hello,Can the agent client collector remove software without the need of third-party tool? Example: I need to remove Microsoft project because low use, can the agent remove it without have to include sccm package? Thanks in advanced by your support!
Windows Server licensing in ServiceNow SAMPro
Hello Experts, I am working on Window Server Licensing in SAMPro and facing a few challenges. I have accurately uploaded the Core Infrastructure Server Suite licenses but license position report do not show any consumption of these licenses. Also I...
Resolved! Help needed - SAM - Bulk User Allocations
Hello, I am working on adding User Allocations to a Software Entitlement. I am trying to find a functional way to take the data from my spreadsheet (user email address or user name) and target to the User Allocations table in that Software. I've crea...
Help needed on adding custom software products into content library.
Hello Experts @Ankur Bawiskar @Daniel Slocum We have few custom products needs to be added in content library and have opted for content service. We have opened HI case with ServiceNow support to get these added by content team. But suppor...
LOOK UP MULTIPLE CHOICE -VARIABLE
Hi Teamcan any guide , how to use the LOOK UP MULTIPLE CHOICE in catalog items creation
Resolved! Software Model Source field in Software Installations table
In the Software Installations table, there is a column called "Software Model Source" which currently is showing two values: Automatic SMR creation and Calculator. Does anyone know what do they mean? Thank you!
