Hi, I am trying to find some good documentation about the workflow mentioned, but can't find clear documentation about all the steps that have to be taken (and then I am talking about the tasks, request items that you have to follow to loop through t...
In the past, the harvesting of the software license key has been a sore point when performing software reclamation. The key is vital to the reuse of the software and many organization did not capture this artifact when they were handling software pu...
Hi all, We were tracking about 250 software models with entitlements in SAM then upgraded to SAMP and have been struggling to get it to work as designed. I understand that ideally you would create entitlements via PPN, but we are having issues unders...
The software along with publisher part number are available in the content library of ServiceNow but during the import of entitlement, the software model is not getting picked up in our instance. Also, the publishers and software models are not showi...
Hello Experts, I see VMware discovery probes are inbuilt in ServiceNow discovery and the details are pulled into several ServiceNow tables. I am specifically looking forward to understand which table should we consider to conclude which VM is hosted ...
I am current getting this banner when i create Entitlement, has anyone been getting this? and do you know how too fix it?. You are creating an entitlement for a subscription product that has no integration profile defined. You will not be able to tra...
The doc here explains, about using Procurement application to track a request that was ordered from the service catalog. Does anyone really use a procurement management flow when a user places an order for a single laptop or keyboard etc? For me, Pro...
Hi, We had created asset of headset with quantity 4 and 1 got consumed, now im trying to add that one asset back to stock which im unable to do. how to increase the quantity of assets if it get back to asset. If the asset in consume state we can use ...
Looking for a way to tie a Service Request to an Asset. Use case - As part of onboarding, a service request will be created and the asset will be assigned to the user. Need to link the Asset and the REQ/RITM.
Hi I am trying to request for Loaner asset and unable to populate Model based on Location. Can anyone please let me know how (steps) models can be mapped to Location so that the request can be submitted. Currently getting below error: Any quick help...
How to download and install Sentinel, Kryterion for online exam ? From which website should i download Sentinel software? Regards, Rahul Ranjan
Does your organization have a retention policy for specific types of hardware or hardware that contains/contained specific set of data? If so, did you try and use an OOB state and substate or did your organization create a custom State and/or substat...
Hello, I'm being asked where to record the PO Number for an acquired asset in Hardware Asset Management. I don't know where that would be. Does anyone use this or have added this field into HAM? Or is this used elsewhere? Thanks, Trish
Hi, I want to know if there will be any down stream affects if we set a hardware model status to 'retired'. Does this affect any assets currently assigned to that model? Please Clarify! Thanks.
I created asset with the model and asset tag value and it suppose to populate the combination of Model + Asset tag = Display name . see the screenshot. what could be the issue.
