Hello, Any experience with ORACLE publisher pack?We don't see any Options, so we don't see the list of options as described here https://docs.servicenow.com/bundle/tokyo-it-asset-management/page/product/software-asset-management2/reference/oracle-o...
Working with data import for computer assets. In the Transform map, I have an onBefore script to handle making the Model for the Computer if one does not already exist. Not all the script included here, as not relevant to parsing make/model/number ...
Any one has the complete instruction on setting up Adobe products on ServiceNow and the best way to find the publishers part number in London version. How to Upgrading entitlements How to Downgrad software models
Hi, I've done Intune integration by service graph connector via guided setup. But one error is showing in i.e "No available child jobs to run concurrent import, running standard import" on CMDB integration Errors after intune integration completed. A...
Hi, I've done Intune integration by service graph connector via guided setup. But one error is showing in i.e "No available child jobs to run concurrent import, running standard import" on CMDB integration Errors after intune integration completed. A...
Hello team, I do understand the concept of normalization on SAM and I aware that sometimes one needs to build the normalization manually. But, my question is, what are exactly the tables I need to work on so that I can build the normalization manua...
Hi Team, We would like to utilize SAAS in SAM Pro without any integration. So we decided to upload software deployment(Subscription list) with excel in samp_sw_subscription table. We tried multiple uploads into this table, but failed many times, here...
Hello team, On SAM normalization engine, I would like to know what is the meaning of the following terms in terms of the missing information within ServiceNow: - "Manually Normalized"- "Match Not Found"- "Partially Normalized" I do understand the co...
Hello Guys, I just want to seek your assistance in handling the Acrobat Reader migration to 64-bit, Adobe made the application a unified installer/application for Acrobat and Acrobat Reader. SNOW detected Adobe Acrobat (64-bit) as an unlicensed inst...
We have 1000 hardware assets that need to be uploaded ASAP due to business urgent requests. Our instance is in the San Diego version. I need ServiceNow expert help for following requirements:1. One time bulk upload approach2. Repeating bulk upload...
Hello community. I am unable to see reclamation candidates after creating reclamation rules based on 2 products (Acrobat and Visio). Currently, I can see software usage data brought in from SCCM. When i run a filter on the data (under software asset>...
Hi All, I am in discussion with Application owners of Cisco WebEx Meetings, Adobe Creative Cloud and DocuSign for integrating it with ServiceNow. The question which I have got is what all License metrics are covered for each publisher and what all so...
Hi All Could you please help us with the relation between License Position Report and Vmware License key table?What is the table 'samp_vmware_license_key' and how its included in teh reconciliation ? Thanks
Hi I have created number of software models with 'Any' version and Edition based on the entitlement which covers all versions or editions of s particular product. All these models have multiple lifecycle data for the product. APM and SAM Pro works to...
Can anyone point me to documentation that references the significance of the "Active install" field on the cmdb_sam_sw_install table? What is this field used for and what is it supposed to indicate by true or false? Does it impact the reconciliation ...