I'm setting up Model Categories and Assets/Product Catalog items for IT inventory. I created a Model Category of Furniture & Utilities because I couldn't come up with a better name. I chose the Product model class of Facility Model and Asset class of...
Hello All, I want to understand how the hardware CI & Software CI can be created and how it reflect in CMDB if you any documents or refrence link please let me know. how it look like in cmdb. in the form of image
Dev was updated with sandiego, so I need to do smoke test for SAM
Hi Community, We are just starting our SAM Pro journey and trying to connect the dots between Software Installs, Discovery Maps, Software Models and so on and we have just enabled the property to create software models automatically for all licensed ...
Would like to reassign the Procurement task created from a Software Request - this is the task that is created on the REQ - and has "Source Items" button in the top right corner to source all items on the RITM. I would like to reassign these procurem...
There is a method to see which discovery models belong to a software model by opening the form of the software model and clicking "Show Matching Discovery Models". This opens the list in a separate tab and depends on a client-callable script include...
Hello Team, we have one client they want to implement the Hardware asset management process in there organisation for that i need to prepair one ppt on it from scratch for that i need your help. as i am new for service now so i am not aware that muc...
Hi, I have a question regarding asset role in SN San Diego. In docs there is an information that this role allows: manage hardware and software assets. Is manage means: create, read, update and delete?Or is there, for assets, any specific role that a...
Hi Team, My manager wants me to add all the assets in the ServiceNow and i am doing so. My question is what assets will tracked by asset Manager and what classes should be included in ServiceNow. I have included Computer Class ( laptops/Desktop) Ser...
I am trying to update the Cost field in my hardware asset list and don't understand why cost and depreciation information are not transferred from the hardware model on asset creation. is there are way to update cost in the list view of hardware asse...
Hello, With OOTB Rome, it appears you must have the contract_manager role in order to create and edit a contract. Is this correct? Or can people without this role still create/edit a contract? Assuming I am correct, what confuses me is that the appro...
Is there a way to customize the Software asset workspace, I want to change the positions of button, but not able to find out the way to change the order or anything. Have a look in the screenshot.
Hi All Background :We are using SAM Pro and customer have two different teams one for managing the catalogs and other for license management. Both these teams create software models independently and in silo. This has resulted in lot of potential dup...
Hi Team, While importing data from our source table to CMDB table through API, Able to insert and update records for some CMDB classes like computer, Linux Server, Windows Server.... But not able to create and update for some classes like router , sw...
Hi. I recently ran across a problem with the sys audit delete table's ability to capture deleted records. The problem was that I had deleted an application record from the cmdb ci appl table, but the operation was not recorded under the sys audit d...
