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Tangoe Integration in ServiceNow

How to integrate Tangoe, Tangoe to bring in (Discover) the Software usage data collected by the respective tools into ServiceNow

Misbah by Tera Contributor
  • 4497 Views
  • 4 replies
  • 0 helpfuls

Read access to SAM module

Has anyone set up read access to the SAM module? We would like to let people access entitlements, models, installs, the SAM workspace, etc, without allowing them to edit.  I have created a new role, and have added acls to allow read access, but the r...

cbester by Tera Contributor
  • 1688 Views
  • 2 replies
  • 1 helpfuls

"SAM - Identifying New Reclamation Candidates" Scheduled Job Failed

Hello All While running the SAM - Identifying New Reclamation Candidates scheduled job to identify the removable candidates, we are getting result as "failed", unable to find the cause and which script is called from this scheduled job. Kindly help m...

anu57 by Tera Contributor
  • 1816 Views
  • 3 replies
  • 0 helpfuls

Resolved! ServiceNow Discovery and SCCM

Which sources of discovery are suggested by ServiceNow to fill the table of ServiceNow software installations?(two options valid)(a) ServiceNow Service Mapping(b) HP UCMDB(c) Microsoft SCCM(d) ServiceNow Discovery(e) ServiceNow Orchestration Would th...

pastrana by Tera Contributor
  • 1350 Views
  • 3 replies
  • 0 helpfuls

Resolved! Questions about Performance Analytics usage

Hi community, after installing PA plugin in the PDI instance and checking the documentation from: https://docs.servicenow.com/en-US/bundle/utah-security-management/page/use/dashboards/application-content-packs/configuration-compliance-dashboard.html ...

pastrana by Tera Contributor
  • 987 Views
  • 2 replies
  • 0 helpfuls

Resolved! Remediation option has an ‘In Progress’ status

Dear community, I cannot find an answer to the following question from the CIS-SAM exam.  Which of the following two reasons could apply when a remediation option has an ‘In Progress’ status? (two choices) a) Workflow(s) or process(es) have been init...

pastrana by Tera Contributor
  • 1453 Views
  • 2 replies
  • 1 helpfuls

Load demo data in Discovery Model and Software Installation tables

Hello, I am looking for an option to populate demo data in two tables: [cmdb_sam_sw_discovery_model] and [cmdb_sam_sw_install], so I can later present to the customers, on how Discovery works, Service Graph Connector for SCCM, Intune and Jamf, can al...

pastrana by Tera Contributor
  • 1446 Views
  • 2 replies
  • 0 helpfuls

Where do you track free software?

I am relatively new to SN and working to understand what all the different modules are intended to do, how they are populated, and how they interact. I believe—and please correct me if I am wrong—that the Business Application (cmdb_ci_business_app) t...

cbester by Tera Contributor
  • 1167 Views
  • 2 replies
  • 1 helpfuls

Resolved! Configure third-party discovery sources for Software Asset Management

Hi All Could someone please help me to understand the purpose of this property in SAM Pro? My client is asking for a justification to enable it as they already have third party integrations in place and the property is not enabled.so how is it going ...

Community Alums by Community Alums  
  • 1253 Views
  • 1 replies
  • 1 helpfuls

Resolved! When installing SCCM, which Plugins are required?

When populating software usage records automatically via Microsoft System Center Configuration Manager (SCCM), which plugins are required? (Choose two.)  Microsoft Publisher Pack plugin / Microsoft SCCM Software Usage plugin / Microsoft SCCM Integrat...

pastrana by Tera Contributor
  • 1315 Views
  • 1 replies
  • 2 helpfuls
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