SW License Compliance Report identifies Unlicensed installs for SW Product but no Remediation Option

[Kyle Shanks]

Hi All,

We recently ran reconciliation for our Adobe Systems Publisher and the SAM Workspace's Software License Compliance Report identifies about 105 unlicensed installs for Adobe Captivate. When I go to Reconciliation Results and there are no Remediation Options for Captivate for Remove Unlicensed installs. Is there a reason this remediation option is not being triggered? We are looking to get a list of the unlicensed installs for this SW product. 

[AakashG2703]

Hi @Kyle Shanks,

Hope you are doing well.

Proposed solution

You need to check if any entitlement is available for the product "Adobe Captivate". If no, then "Remediation Options" will not generate.

As there are 2 most common reason to not to generate "Remediation Options": -

• If there is no single "Software Entitlement" record available for the particular "Software Model" like Adobe Captivate, then Reconciliation doesn't generate any "Remediation Options".
• It is mandatory to have a "Software Entitlement" record be in a right position or place for that particular "Software Model".

If you find this information/knowledge/solution helpful, please don't forget to mark my solution and reply as helpful and accepted.

Thanks ‌‌:)

Aakash Garg

ServiceNow Developer

[Kyle Shanks]

Hi Aakash, We do have 2 Software Entitlements for Adobe Captivate with allocations available.